Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tamera Foster

876-358-2977
Mandeville P.O

Summary

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

3
3
years of professional experience

Work History

Customer Service Supervisor

Sutherland Global Services
Mandeville
10.2019 - 02.2022
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Resolved account issues to build rapport and relationships with clients.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Assisted with preparing information required for quotes and addressed potential service concerns.
  • Created customer support strategies to increase customer retention.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Kept high average of performance evaluations.
  • Mentored office employees on proper administrative procedures and how to use programs such as Software, keeping operations consistent and efficient for maximum performance.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Team Member

Domino’s Pizza
Mandeville
09.2018 - 09.2019
  • Contributed to team success by completing jobs quickly and accurately.
  • Adjusted equipment to meet different productivity levels.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Sought out ways to go above and beyond job requirements.

Education

Pending - Tourism And Travel Management

South East College
Mandeville, Manchester, Jamaica
12.2023

Secondary Examination Certification -

Mile Gully High School
Mile Gully, Mandeville, Manchester, Jamaica
07.2017

Skills

  • Attention to Detail
  • Fast learner
  • Interpersonal Skills
  • Multitasking Abilities
  • Communication Skills

Accomplishments

  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Awarded "Most harding agent" in 2021.
  • Awarded "Best Attendance " in 2021- 2022.
  • Quiz member (Mile Gully High) 2016 – 2017
  • Student Council Representative (Mile Gully High) 2015 – 2017
  • Debate team member (Mile Gully High) 2015 - 2016
  • Prefect (Mile Gully High) 2013 - 2015

Timeline

Customer Service Supervisor

Sutherland Global Services
10.2019 - 02.2022

Team Member

Domino’s Pizza
09.2018 - 09.2019

Pending - Tourism And Travel Management

South East College

Secondary Examination Certification -

Mile Gully High School

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Tamera Foster876-358-2977