Tameka Blake
134 Spanish Town Road ,Kingston 11
Summary
Proven Quick Service Attendant with a track record of enhancing guest experience at Half Moon Hotel by leveraging top-notch communication skills and menus knowledge. Demonstrated ability to maintain high cleanliness standards, ensuring a welcoming environment. Known for reliability, punctuality, and the flexibility to meet diverse customer needs, consistently achieving positive feedback.
Overview
8
8
years of professional experience
Work History
Quick Service Attendant
S Hotel
1 St Lucia Ave Kingston Jamaica
08.2021 - Current
- Ensures that the set standards are kept and staff members work according to their respective job descriptions.
- Greet and receive guess in a courteous manner.
- Monitor and maintain cleanliness throughout the hotel.
- May service incoming calls in multiple queues throughout daily shift.
- Maintain complete knowledge of proper table set ups, room capacity, hours of operation and menus of assigned all and/or outlet..
- Vacuums all carpeted area thoroughly.
- Deliver trays to guess room in a timely manner
- Monitor and maintain cleanliness throughout the hotel.
- Offers and refills water, bread, butter, beverage and any other item required.
- offer information, and generally endeavor to make each and every person's stay a pleasant one.
- Direct customer calls to the correct person at all locations.
- Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching.
- Perform check in and out duties accurately and in a timely manner
- Guide guess to their tables, take orders, and serve food and drinks.
- Partakes in cleaning routines after service and ensures the appearance and condition of all items including silverware and tableware meet standards.
- Assist guess with any questions or needs they may have.
- Taking payments for food orders and providing correct change.
- Ensure USPH standards: Clean walls, lamps, windows, ceilings and buffet area; breakdown equipment, clean and sanitize equipment, reassemble coffee/juice machines, toasters, milk dispensers and all-other restaurant equipment and surrounding areas.
- Assist with checking guests in and out of their accommodations.
Quick Service Attendant
Half Moon Hotel
Rose Hall Montego Bay
03.2017 - 07.2019
- Ensure USPH standards: Clean walls, lamps, windows, ceilings and buffet area; breakdown equipment, clean and sanitize equipment, reassemble coffee/juice machines, toasters, milk dispensers and all-other restaurant equipment and surrounding areas.
- Wear protective gear when required.
- Stock kitchen units as needed & directed.
- Assist guess with any questions or needs they may have.
- Direct customer calls to the correct person at all locations.
- Perform check in and out duties accurately and in a timely manner.
- Deliver trays to guess room in a timely manner
- Monitor and maintain cleanliness throughout the hotel.
- Monitor and maintain cleanliness throughout the hotel.
- Guide guess to their tables, take orders, and serve food and drinks.
- Monitor guest satisfaction and feedback to ensure a high level of guest experience
- Monitor guest satisfaction and feedback to ensure a high level of guest experience
- Offers and refills water, bread, butter, beverage and any other item required.
- Ensures that the set standards are kept and staff members work according to their respective job descriptions.
- Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if guest are in danger of breaching.
- Provide customer service to guests during their stay.
Education
Kingston Technical High School
Hanover Street Kingston 08.2015
Skills
- Efficient work ethic
- Menus knowledge
- Cleanliness
- Flexible Worker
- Communication Skills Customer Service
- Reliability and punctuality
- Cleanliness standards
Timeline
Quick Service Attendant
S Hotel
08.2021 - Current
Quick Service Attendant
Half Moon Hotel
03.2017 - 07.2019
Kingston Technical High School