Tameika Thomas
Summary
Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
17
17
years of professional experience
Work History
Counselling Intern
WAFIF Counselling Centre
01.2025 - Current
- Counselled clients to help understand and overcome personal, social and behavioral problems.
- Supported clients in crisis situations with immediate intervention strategies, reducing risk of harm and promoting safety.
- Collaborated with multidisciplinary teams to ensure coordinated care, resulting in holistic support for clients.
- Maintained detailed and confidential client records, ensuring compliance with ethical standards and legal requirements.
- Provided career counselling to young adults, assisting them in navigating career choices and transitions with confidence.
- Facilitated psychoeducation workshops on various topics such as healthy relationships, conflict resolution, and emotional regulation to empower clients with essential life skills.
- Participated actively in supervision sessions to continuously enhance professional knowledge and counseling skills.
- Engaged in continuous professional development to stay abreast of latest counseling theories and practices, improving service quality.
Advisory Manager
CIBC Caribbean Bank
04.2024 - Current
- Provides coaching and mentorship to sales officers on credit, financial statement diagnostics and relation management to enhance and improve end-to-end client experience
- Provides support to the sales officers on structuring credit proposals and supporting exceptions within the bank's risk appetite
- Identifies knowledge gaps across the sales team and collaborate with learning and development to facilitate and deliver targeted learning interventions to enhance and build knowledge base of the team
- Supports the interpretation and translation of the bank's strategy/vision to sales officers to ensure there is alignment and buy-in
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
Business Banking Manager
CIBC Caribbean Bank
04.2012 - 03.2024
- Played a key role in growing the loan portfolio by successfully increasing the branch's commercial and personal loan portfolio by over 100% through skillful sales strategies and leveraging my established networks and Key Business Interests (KBIs)
- Effectively managed a portfolio of over 300 commercial clients, to maintain positive, beneficial relationships with clients
- Collaborated with clients to understand their financial needs and structured lending solutions
- Evaluated credit applications, conducted detailed financial analysis and risk assessment, assessed creditworthiness, and recommended appropriate credit limits for new and renewal credit facilities up to US$1,000,000 within the context of policies and guidelines
- Monitor the portfolio's credit quality, identifying potential risks and recommending appropriate actions to prevent losses and maintain good portfolio quality
- Coordinated with underwriting teams to ensure timely processing of credit applications
- Contributed to updating credit policies and procedures
- Provided branch management oversight in a relief capacity
- Achieved revenue targets consistently through effective pipeline management and timely execution of sales initiatives.
- Delivered exceptional customer service, addressing complex inquiries and resolving issues promptly and professionally.
- Acted as a mentor to junior team members, providing guidance and support in their professional development efforts while fostering a positive work environment.
Small Business Officer
JN Small Business Loans Limited
07.2008 - 04.2012
- Personally visited customers and leveraged selling and presentation skills to generate increased sales, thereby adding profitability
- Visited client and potential customers to conduct business assessments and establish suitability for business financing
- Secured past due loan payments and resolved payment delinquency issues to effectively manage delinquency
Administrative Assistant
JN Small Business Loans Limited
07.2008 - 04.2012
- Provided executive-level administrative support to the General Manager, HR Services Manager, and the Operations Manager
- Efficiently organized and managed approximately 1200 clients' files single-handedly while still maintaining 100% accuracy and confidentiality
- Handling over 50 phone calls per day, providing information to customers and promptly addressed clients' queries, all while ensuring 100% customer satisfaction
- Instrumental in reducing the monthly stationery purchase cost by approximately 25%
- Interacted efficiently with service providers to have critical problems resolved promptly
- Effectively planned and coordinated over twelve staff meetings and other staff functions
- Ensured timely delivery and receipt of inter-company correspondence while maintaining the strictest level of confidentiality
Education
Master of Arts - Counselling Psychology
Caribbean Graduate School of Theology
Jamaica01.2023
Certificate - Personal & Financial Planning
University of Florida
Florida01.2019
Bachelor of Business Administration - Finance and Human Resource Management
University of Technology, JA
Jamaica01.2005
Skills
- Active listening
- Empathy development
- Building rapport
- Effective organizational skills
- Teamwork and collaboration
- Biopsychosocial assessments
- Multicultural competence
- Engaging presentation skills
- Time management
- Skilled in virtual collaboration tools
References
Available upon request.
Affiliations
- Active member of Jamaica Psychological Association
Timeline
Counselling Intern
WAFIF Counselling Centre
01.2025 - Current
Advisory Manager
CIBC Caribbean Bank
04.2024 - Current
Business Banking Manager
CIBC Caribbean Bank
04.2012 - 03.2024
Small Business Officer
JN Small Business Loans Limited
07.2008 - 04.2012
Administrative Assistant
JN Small Business Loans Limited
07.2008 - 04.2012
Master of Arts - Counselling Psychology
Caribbean Graduate School of Theology
Certificate - Personal & Financial Planning
University of Florida
Bachelor of Business Administration - Finance and Human Resource Management
University of Technology, JA
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