Tamarie Thomas
Montego Bay,Jamaica
Summary
My aim is to get employed by an organization in the field of Customer Care so I can positively improve the organization I get to work with. I am Always eager to contribute to team success through hard work, paying attention to detail. I am Highly motivated to learn, grow and excel in all I do to the best of my knowledge.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Customer Service Agent
Advanced Call Center Technologies
Montego Bay
08.2025 - Current
- Resolved customer inquiries efficiently and accurately in fast-paced environment.
- Resolved customer inquiries efficiently and accurately in a fast-paced environment.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Provided exceptional support to customers through various communication channels.
- Answered incoming calls promptly and professionally within company standards.
- Maintained up-to-date knowledge of products and services to assist customers effectively.
- Provided product information to customers in a timely manner.
- Documented customer interactions and feedback in internal systems for tracking.
- Utilized CRM software to manage customer relationships and service requests efficiently.
Customer Service Agent
Teleperformance
Montego Bay, Jamaica
01.2021 - 01.2025
- Assisted customers with their billing enquiries
- Resolved customer billing enquiries to ensure clarity and satisfaction
- Facilitated customer payments to streamline account management
- Scheduled customer appointment to gather valuable feedback for customers to receive feedback
Aviation Security
Long-port Aviation Jamaica
Montego Bay, Jamaica
01.2019 - 01.2020
- Screened passengers entering aircraft, verifying documents for compliance with security protocols
- Monitored luggage for suspicious items at airport security checkpoints.
- Ensured safe and efficient transfer of passenger luggage at the airport.
- Identified and reported suspicious luggage and activities, contributing to overall airport security
Education
Customer Service Supervision - Customer Service level 3 Certification
Buff Bay Heart Trust Vocational Training Center
Buff Bay,Portland. 05.2018 - 12.2018
Customer Service Representative - Customer Service level 2 Certification
Buff Bay Heart Trust Vocational Training Center
Buff Bay,Portland 09.2017 - 05.2018
Skills
- Customer relations
- Complaint resolution
- Complaint handling
- Conflict Resolution
- Good Communication
- Time management
- Team collaboration
- Data Researching
- Planning and Organizing
- Computer
- Cleaning
- Leadership
Languages
English
Timeline
Customer Service Agent
Advanced Call Center Technologies
08.2025 - Current
Customer Service Agent
Teleperformance
01.2021 - 01.2025
Aviation Security
Long-port Aviation Jamaica
01.2019 - 01.2020
Customer Service Supervision - Customer Service level 3 Certification
Buff Bay Heart Trust Vocational Training Center
05.2018 - 12.2018
Customer Service Representative - Customer Service level 2 Certification
Buff Bay Heart Trust Vocational Training Center
09.2017 - 05.2018