KEBRINA RICHARDSON

Address Change:
• Review requests sent by branch & customer and verify customers’ new address is valid then update for all accounts.
Title Change, Verification & Resolution
• Review and accurately complete title changes requested by customers.
• Ensure title change documents are correct and match information requested. Ex. Marriage certificate
⁃ Review title changes completed by others to ensure accuracy
• Review title changes sent back for inconsistency and resolve or resend to branch for correction

New Account Verification & Resolution
• Review new account opening documents and verify customers information on signature card is consistent with information already in system.
• Verify business documents are completed correctly and signed if necessary
• Verify customer has identifying data required: name, date of birth for an individual, address, ID when required, and identifying number
⁃ Review exceptions fixed and sent back by branches and resolve or send back with corrections needed
CD Renewal & Verification
• Review CD renewal contracts and ensure it is completed accurately and signed
• Ensure rates, term and effective and maturity dates are correct for each individual branch and or or state
⁃ Verify renewals completed by others to ensure accuracy

Status change
• Complete requests from branch or customer to change status of savings, CD and checking accounts. Example active to inactive
Safe Deposit Box
• Process safe deposit Box opening and closing
• Set up new SD boxes with auto pay
• Terminate boxes when requested, and remove any auto pay set up
⁃ Update customers auto pay when needed so payments are made on time. Ex. Previous auto pay account closed
• Ensure all income from SD Boxes are from valid checking or savings accounts or checks are valid
• Check daily Safe deposit proof from accounting for payments or refunds to be processed
• Ensure tickets or checks book to general ledger are done accurately

• Provide quality captions via voice recognition software to deaf and hard of hearing community while maintaining high level of dictation speed and accuracy
• Demonstrated ability to proofread quickly and efficiently and maintain ability to type minimum 60 WPM
• Perform work duties remotely and under very little supervision
• Caption difficult calls and keep up with high call volumes
• Edited and reviewed captioned reports for clarity, grammar and spelling
• Generated error-free transcripts with skilled capturing and proofreading

• Walk For Alzheimer’s Volunteer, Regularly trusted to open and close store, including balancing the cash drawer
• Maintained high standards of customer service especially during peak hours
• Greeting and serving guests, preparing products, maintaining food safety and sanitation standards, and completing light paperwork
• Performed Cash-In procedure, accounting for all forms of money, bread, inventory
• Used Point of Sale system/cash register to record order and compute the amount of bill
• People Dedicated to Quality (PDQ) – Dining Room
• Built relationships with customers to encourage repeat business
• Worked flexible schedule and extra shifts to meet business needs
• Responded promptly to requests for assistance, spills and customer inquiries
• Maintained current knowledge of store promotions and highlighted sales to customers
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
• Encouraged customers to make additional purchases by highlighting current deals

• Handled cash and credit transactions quickly and accurately
• Mastered the use of the (POS) computer systems and earned the lead cashier role
• Regularly trusted to open and close door, including balancing the cash drawer
• Successfully handled customer complaints by resolving issues and offering discounts when appropriate
• Maintained clean work area as well as ability to work well in a team

• Operates general office equipment: copy machine, computers, scanners, vending systems, telephone and facsimile machine; instructs customers as necessary
• Performed variety of public service duties involving automated circulation system functions
• Programs/promotion/outreach Collects, organized and distributed press materials for patrons to include welcome packets, programming supplements, class calendars and library newsletters
• Assisted with special events and programs
• Used strong interpersonal communication skills to convey information to others