TAJERA CHISHOLM-SCAFE
Mandeville,01
Summary
To be productively engaged in an organization where my communication and people skills can be effectively utilized to enable the organization to accomplish its goals, while ensuring my professional growth and development.
Overview
8
8
years of professional experience
Work History
Waitress & Housekeeper
Golfview Hotel
Mandeville
01.2023 - Current
- Waitress: Serving of meals
- Clearing tables, cleaning, and sanitizing tables and chairs.
- Provide information and advice on food.
- Collaborated with kitchen staff to maintain a smooth workflow.
- Answered questions about menu items, ingredients, and pricing.
- Assisted other wait staff members in times of heavy customer traffic.
- Performed basic math calculations when computing bills for customers' meals.
- Processed payments accurately using cash registers or POS systems.
- I communicated with the kitchen staff to stay updated on item availability and customer wait times.
Customer Service Representative/Team Lead Assistant
Shipwize
Mandeville
11.2020 - Current
- Greeting and posting out client packages from the database.
- Delivering excellent customer service.
- Overseeing daily operations and assisting staff.
- Handle customer queries and complaints, and provide support over the phone.
- Update customer information.
- Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
- Identified opportunities for process improvements within the department.
- Encouraged open communication between team members about best practices for handling difficult customers.
- Resolved escalated customer complaints in a timely manner.
- Computed balances, totals or commissions to support accounting team.
- Entered data into databases accurately and efficiently.
Supervisor
Earth Fashion
Mandeville
09.2018 - 03.2020
- Clearing and checking goods received.
- Assigning duties.
- Tagging and pricing items.
- Scheduling of staff.
- Developed strategies to improve team performance and productivity.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Trained new employees in company policies and procedures.
- Maintained and updated inventory records accurately.
- Supervised loading and unloading of merchandise from incoming trucks.
Housekeeper
The Castle View Guest House
Mandeville
05.2018 - 08.2018
- Register guests.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Changed bed linens and towels, tidied up rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Waitress
Domalu Restaurant
Mandeville
03.2018 - 05.2018
- Table setting.
- Serving of meals.
- Clearing tables
- Provide information and advice on food.
- Efficiently managed dishwashing and cleaning duties, ensuring all areas meet or exceed sanitation standards.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Greeted customers, answered questions, and recommended specials to increase profits.
Waitress
Cardiff Hotel & Spa
Runaway Bay
08.2017 - 12.2017
- Clearing tables, cleaning, and sanitizing tables and chairs.
- Count and balance cash and credit transactions
- Provide information and advice on food.
- Collaborated with kitchen staff to maintain a smooth workflow.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided accurate change for cash transactions using a cash register system.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Courses - Hospitality Operations Level 3
STVET Institute
Newport Mandeville Manchester, Jamaica06.2018
Qualification - Hospitality Operations
Southwest STVET Institute
Newport01.2018
Qualification -
The Women's Center of Jamaica Foundation
Nose Rd Newgrren Mandeville Manchester, Jamaica01.2017
High School -
May Day High School
May Day Mandville Manchester, Jamaica01.2016
High School - Student Council
The Greater Portmore High School
Greater Portmore St Catherine01.2012
Skills
- Reconciling accounts
- Communication skills
- High-volume, fast-paced worker
- Vulnerability researcher
- Microsoft Word
- Excel
- Time management
- Multitasking
- High attention to detail
- Great at teamwork
- Ability to stay calm in high-stress situations
- Transferable skills (caregiver, childcare worker)
- Customer service
- Team collaboration
- Conflict resolution
- Problem solving
- Memory retention
- Upselling techniques
- Food safety
- Stress management
- Dining area maintenance
- Complex Problem-solving
References
Mrs Kemilee Mclymont-Campbell, Attorney At Law/CEO, Golf View Hotel, 1876-467-7149
Languages
English
First Language
Spanish
Beginner (A1)
A1
Sign Language
Beginner
A1
Timeline
Waitress & Housekeeper
Golfview Hotel
01.2023 - Current
Customer Service Representative/Team Lead Assistant
Shipwize
11.2020 - Current
Supervisor
Earth Fashion
09.2018 - 03.2020
Housekeeper
The Castle View Guest House
05.2018 - 08.2018
Waitress
Domalu Restaurant
03.2018 - 05.2018
Waitress
Cardiff Hotel & Spa
08.2017 - 12.2017
Courses - Hospitality Operations Level 3
STVET Institute
Qualification - Hospitality Operations
Southwest STVET Institute
Qualification -
The Women's Center of Jamaica Foundation
High School -
May Day High School
High School - Student Council
The Greater Portmore High School
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