Tajay Smith
Houston,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Taxi Operator
Self Employed
01.2015 - Current
- Upheld high standards of cleanliness, sanitation, and service.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Arrived on time to customer appointments.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Offered above-and-beyond service to every rider to encourage repeat business.
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
10.2022 - 12.2023
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints
- Offered advice and assistance to customers, paying attention to special needs or wants.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
05.2017 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Recommended products to customers, thoroughly explaining details
- Provided information regarding charge accounts and loyalty programs.
Education
Caribbean Secondary Education Council (CSEC) -
High School Diploma - undefined
Anchovy High School
Montego Bay, St. James01.2012
undefined
Flankers Primary School
Montego Bay, St. James01.2007
Skills
- Self-motivated professional
- Adaptability
- Excellent interpersonal skills
- Strong work ethics
- Exceptional communication
- Persistence
- Punctuality
- Computer Literacy
Activities
Participant in community service projects.
Volunteer work for charitable organizations or local community events, especially in customer-facing roles like fundraising or outreach.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
10.2022 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
05.2017 - 11.2018
Taxi Operator
Self Employed
01.2015 - Current
High School Diploma - undefined
Anchovy High School
undefined
Flankers Primary School
Caribbean Secondary Education Council (CSEC) -
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