Tajay McTaggart
Montego Bay,St James
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Sales Representative
advanced callcenter technologies
01.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Security Supervisor
guardsman limited
02.2021 - 01.2023
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Responded swiftly to security incidents and effectively resolved security issues.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Supervised team of 30 security personnel during shift.
Customer Service Representative
teleperformance
09.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Soldier
jamaica defence force
03.2019 - 03.2020
- Secured and protected military property, assets, and personnel.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Coordinated patrol operations to maintain safe urban and rural environments.
- Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Risk-assessed environments and implemented appropriate security measures.
- Rated job performance for 6 subordinates providing timely and effective feedback
Education
High School Diploma -
LACOVIA HIGH SCHOOL
St Elizabeth Jamaica2019
High School Diploma -
BLACK RIVER HIGH SCHOOL
St Elizabeth Jamaica2017
Skills
- Security Resource Management
- Safety and Security Regulations
- Problem-Solving Strengths
- Customer Retention Abilities
- Emergency Preparedness
- Staff Training
Timeline
Sales Representative
advanced callcenter technologies
01.2023 - Current
Security Supervisor
guardsman limited
02.2021 - 01.2023
Customer Service Representative
teleperformance
09.2020 - 01.2021
Soldier
jamaica defence force
03.2019 - 03.2020
High School Diploma -
LACOVIA HIGH SCHOOL
High School Diploma -
BLACK RIVER HIGH SCHOOL
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