TAJAE SIMMONDS
Linstead
Summary
Customer Service Professional with 3+ years of BPO experience delivering high-quality member support in fast-paced environments. Skilled in handling 300–450 calls daily, maintaining 95%+ quality scores, accurate CRM documentation, and KPI compliance. Experienced in both onsite and remote (WFH) roles, with a proven record of reliability, attendance, and productivity.
Overview
2
2
years of professional experience
Work History
Customer Service & Sales Representative
Alorica
01.2024 - 01.2026
- Managed up to 450 inbound and outbound calls daily, delivering accurate customer and sales support.
- Identified upselling and cross-selling opportunities while consistently meeting weekly sales and performance targets.
- Maintained 95%+ quality scores while meeting productivity and adherence KPIs.
- Accurately documented customer interactions, dispositions, and follow-ups in CRM systems.
- Followed scripts, disclosures, and data protection policies to ensure compliance.
- Successfully transitioned to remote work with 98% attendance and no decline in performance.
Technical Support / Customer Service Representative
Ibex Global
08.2023 - 12.2023
- Handled up to 300 inbound calls daily, providing professional customer service and technical support.
- Diagnosed and resolved customer issues using approved troubleshooting procedures.
- Documented all interactions accurately to meet quality assurance standards.
- Applied correct call dispositions and followed escalation protocols.
- Consistently met daily, weekly, and monthly productivity and quality goals.
- Collaborated with team members to enhance overall customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Dinthill Technical High School - Business Studies
Dinthill Technical High School
Charlemont High School - Business Studies
Charlemont High School
Skills
- Customer Service & Member Support
- High-Volume Call Handling
- Accurate Data Entry & CRM Documentation
- KPI, Quality & Compliance
- Objection Handling
- Time Management & Reliability
- Remote Work Readiness
References
Available upon request
Remote Setup
Stable high-speed internet, Quiet workspace, Laptop/Desktop, Headset, Power backup
References
References available upon request.
Timeline
Customer Service & Sales Representative
Alorica
01.2024 - 01.2026
Technical Support / Customer Service Representative
Ibex Global
08.2023 - 12.2023
Dinthill Technical High School - Business Studies
Dinthill Technical High School
Charlemont High School - Business Studies
Charlemont High School