Taina Nickle
Student
May Pen,13
Summary
Adept at enhancing customer experiences and operational efficiency, my tenure at Turning Stone Resort and Casino honed my multitasking and teamwork skills. Achievements include boosting table turnover rates and excelling in high-stress situations, demonstrating strong adaptability and a commitment to cleanliness, key skills sought by employers.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Dining Attendant
Turning Stone Resort and Casino
Onieda , New York
05.2024 - 09.2024
- Demonstrated excellent multitasking abilities while balancing multiple priorities during peak service hours.
- Enhanced customer satisfaction by promptly attending to their dining needs and maintaining a clean environment.
- Improved table turnover rates by efficiently clearing and resetting tables after guests'' departure.
- Collaborated with team members to streamline dining room operations for increased efficiency and productivity.
- Contributed to team success through flexibility in taking on additional responsibilities during busy times or absences of fellow attendants.
Lifeguard
American Pool Enterprises Inc.
Hagerstown, Maryland
05.2023 - 09.2023
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Customer Service Representative
Alorica
Kingston, 01
01.2020 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Forensic Chemistry
University Of Technology, Jamaica
Kingston, Jamaica 08.2021 - Current
Skills
Customer service focus
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkFull TimeInternshipGig WorkWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceFlexible work hoursWork from home optionTimeline
Dining Attendant
Turning Stone Resort and Casino
05.2024 - 09.2024
Lifeguard
American Pool Enterprises Inc.
05.2023 - 09.2023
Bachelor of Science - Forensic Chemistry
University Of Technology, Jamaica
08.2021 - Current
Customer Service Representative
Alorica
01.2020 - 04.2021
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