Tahjae Meek
39 Lagos Close, Tryall Housing Scheme, Port Maria P.O., Saint Mary, Jamaica
Summary
Motivated tourism professional seeking approval as a certified trainer through the Tourism Product Development Company’s Train the Trainer program. Eager to contribute to initiatives that enhance service excellence and support the continued development of Jamaica’s tourism product.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Sea Shell Palms Limited
06.2023 - Current
- Spearheads daily front-of-house operations, ensuring seamless guest experiences that consistently resulted in positive feedback and increased customer satisfaction.
- Manages guest services including reservations, check-ins, and check-outs with precision, leveraging strong organizational skills to maintain efficiency and hospitality excellence.
- Strategically supports room assignment processes to optimize occupancy and drive revenue growth.
- Coordinates with housekeeping team to uphold high standards of cleanliness and comfort, ensuring rooms were properly serviced and fully equipped at all times.
- Liaises with outsourced restaurant partners to ensure smooth execution of breakfast services and guest satisfaction.
- Handles financial transactions, including accounts receivable/payable, invoicing, and payment processing with accuracy and timeliness.
- Oversees inventory management for guest supplies, conducting routine stock audits and ensuring timely replenishment of amenities.
- Contributes to staff development by assisting with initiatives focused on customer service, professional conduct, and operational best practices.
Education
Postgraduate Diploma - Education And Training
Vocational Training Development Institute
01-2026
Bachelor of Science - Tourism Management
University of The West Indies, Mona
01-2021
Skills
- Tourism & Hospitality Knowledge
- Public Speaking & Presentation
- Adult Learning Principles
- Customer Service Excellence
- Workshop Facilitation
- Communication & Leadership
- Training Design & Delivery
- Conflict Resolution
- Team Building
Certification
Tourism Product Development Company: Team Jamaica, 2024
Timeline
Operations Coordinator
Sea Shell Palms Limited
06.2023 - Current
Postgraduate Diploma - Education And Training
Vocational Training Development Institute
Bachelor of Science - Tourism Management
University of The West Indies, Mona
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