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TAHIRA ANISSA GRAHAM
Baldwin Crescent, Kingston 20
Summary
Detail-oriented individual with exceptional communication and project management skills. Effectively handles multiple tasks in fast-paced environments. Strong problem-solving abilities and a willingness to learn. Poised team player contributing to team success and achieving positive results. Eager to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Loan Officer
Aim Financial Cooperation Limited
09.2020 - Current
- Interview applicants to determine financial eligibility and feasibility of granting loans.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Maintained strict confidentiality of bank records and
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Senior Customer Service Advisor
Concentrix Jamaica Limited
03.2019 - 03.2020
- Managing large amounts of incoming calls.
- Identifying and assessing customers' needs to achieve satisfaction.
- Handling customer complaints, provide appropriate solutions and alternatives
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
Customer Service Representative
First Union Financial Limited
02.2018 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Holy Childhood High School
9 Skibo Avenue, Kingston 104
Skills
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Attention to Detail
- Oral and Written Comprehension
- Complex Problem Solving
- Deep knowledge of bankruptcy processes
- Customer service-focused
- Loans
- Team Player
- Credit analysis
- Client Relations
- Terms negotiation
Accomplishments
- Received “Employee of the Quarter” service award in December 2023.
Certification
- Anti Money Laundering Training -September 2023
- Micro-Credit Act Certificate- September 2023
- Counter Terrorism Financing Certificate-September 2023
- IGT Expert- October 2019
Interests
Timeline
Loan Officer
Aim Financial Cooperation Limited
09.2020 - Current
Senior Customer Service Advisor
Concentrix Jamaica Limited
03.2019 - 03.2020
Customer Service Representative
First Union Financial Limited
02.2018 - 02.2019
High School Diploma -
Holy Childhood High School
4
- Anti Money Laundering Training -September 2023
- Micro-Credit Act Certificate- September 2023
- Counter Terrorism Financing Certificate-September 2023
- IGT Expert- October 2019
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