Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tahaleya Mellard

Mandeville

Summary

Dedicated Hospitality and Tourism Management student seeking a challenging role in hospitality operations, with proven experience in guest services, event coordination, and facility management across diverse hospitality environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Waterpark & Ride Operations Associate | Guest Services Representative

Lake Quassapaug Amusement Park
06.2025 - 07.2025
  • - Operated multiple mechanical rides independently while conducting daily safety inspections and managing guest loading/unloading procedures
  • - Performed water quality testing and chemical management for waterpark facilities, ensuring compliance with safety standards
  • - Managed large camp groups of children, coordinating activities while maintaining strict safety protocols and creating positive guest experiences
  • - Conducted safety orientations and equipment inspections, documenting results and reporting maintenance concerns to supervisory staff
  • - Handled guest inquiries, conflict resolution, and crowd management during peak periods, maintaining professional demeanour under pressure
  • - Collaborated effectively with cross-departmental teams including maintenance, lifeguards, and guest services to ensure smooth daily operations
  • - Received formal recognition (star card award) for exceptional work performance, reliability, and positive attitude

Stocking Associate

Walmart Store
05.2024 - 09.2024
  • - Maintained inventory organization and product placement in high-volume retail environment
  • - Ensured product availability and proper merchandising standards during peak customer periods
  • - Collaborated with team members to meet daily stocking quotas and maintain store presentation standards
  • - Developed time management and efficiency skills in fast-paced retail operations

Guest Services Associate

Grand Palladium Jamaica Resort & Spa
06.2023 - 08.2023
  • - Provided exceptional customer service to international resort guests in luxury hospitality environment
  • - Spa Valet, Weddings Coordinator and Entertainment Coordinator - in each department I make sure each guest feel safe and welcome
  • - Coordinated with various resort departments to ensure seamless guest experiences
  • - Maintained knowledge of resort amenities, activities, and local attractions to provide comprehensive guest assistance

Events Coordinator

Golf View Hotel
07.2022 - 08.2022
  • - Coordinated and executed special events and guest activities in boutique hotel setting
  • - Managed event logistics including setup, coordination with vendors, and guest communication
  • - Ensured smooth event operations while maintaining high standards of customer service
  • - Developed organizational and multitasking skills in dynamic hospitality environment

Education

Hospitality and Tourism Management Program

Knox Community College
11-2025

High School Diploma -

Bellefield High
07-2020

Skills

  • - Operations Management: Equipment operation, safety inspections, facility management
  • - Guest Services: Conflict resolution, multilingual communication, customer relations
  • - Event Planning: Coordination, logistics management, vendor relations
  • - Safety & Compliance: Emergency response, risk assessment, regulatory compliance
  • - Team Collaboration: Cross-departmental coordination, leadership, mentoring
  • - Technical Skills: Water quality testing, mechanical systems operation, documentation

Certification

  • - American Hotel & Lodging Association Certified Guest Service Certificate
  • - CSEC Subjects: English A, Biology, Agricultural Science, Information Technology
  • - City and Guilds Certificate in Mathematics
  • - Certified First Aid Adult Infant & Child Cardiopulmonary Resuscitation (CPR)

References

Dnecia, Scott, Supervisor, Frontoffice.jamaica@palldiumhotelgroup.com, (876) 619-0000, Grand Palladium Jamaica Resort & Spa

Timeline

Waterpark & Ride Operations Associate | Guest Services Representative

Lake Quassapaug Amusement Park
06.2025 - 07.2025

Stocking Associate

Walmart Store
05.2024 - 09.2024

Guest Services Associate

Grand Palladium Jamaica Resort & Spa
06.2023 - 08.2023

Events Coordinator

Golf View Hotel
07.2022 - 08.2022

Hospitality and Tourism Management Program

Knox Community College

High School Diploma -

Bellefield High
Tahaleya Mellard