Tahaleya Mellard
Mandeville
Summary
Dedicated Hospitality and Tourism Management student seeking a challenging role in hospitality operations, with proven experience in guest services, event coordination, and facility management across diverse hospitality environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waterpark & Ride Operations Associate | Guest Services Representative
Lake Quassapaug Amusement Park
06.2025 - 07.2025
- - Operated multiple mechanical rides independently while conducting daily safety inspections and managing guest loading/unloading procedures
- - Performed water quality testing and chemical management for waterpark facilities, ensuring compliance with safety standards
- - Managed large camp groups of children, coordinating activities while maintaining strict safety protocols and creating positive guest experiences
- - Conducted safety orientations and equipment inspections, documenting results and reporting maintenance concerns to supervisory staff
- - Handled guest inquiries, conflict resolution, and crowd management during peak periods, maintaining professional demeanour under pressure
- - Collaborated effectively with cross-departmental teams including maintenance, lifeguards, and guest services to ensure smooth daily operations
- - Received formal recognition (star card award) for exceptional work performance, reliability, and positive attitude
Stocking Associate
Walmart Store
05.2024 - 09.2024
- - Maintained inventory organization and product placement in high-volume retail environment
- - Ensured product availability and proper merchandising standards during peak customer periods
- - Collaborated with team members to meet daily stocking quotas and maintain store presentation standards
- - Developed time management and efficiency skills in fast-paced retail operations
Guest Services Associate
Grand Palladium Jamaica Resort & Spa
06.2023 - 08.2023
- - Provided exceptional customer service to international resort guests in luxury hospitality environment
- - Spa Valet, Weddings Coordinator and Entertainment Coordinator - in each department I make sure each guest feel safe and welcome
- - Coordinated with various resort departments to ensure seamless guest experiences
- - Maintained knowledge of resort amenities, activities, and local attractions to provide comprehensive guest assistance
Events Coordinator
Golf View Hotel
07.2022 - 08.2022
- - Coordinated and executed special events and guest activities in boutique hotel setting
- - Managed event logistics including setup, coordination with vendors, and guest communication
- - Ensured smooth event operations while maintaining high standards of customer service
- - Developed organizational and multitasking skills in dynamic hospitality environment
Education
Hospitality and Tourism Management Program
Knox Community College
11-2025
High School Diploma -
Bellefield High
07-2020
Skills
- - Operations Management: Equipment operation, safety inspections, facility management
- - Guest Services: Conflict resolution, multilingual communication, customer relations
- - Event Planning: Coordination, logistics management, vendor relations
- - Safety & Compliance: Emergency response, risk assessment, regulatory compliance
- - Team Collaboration: Cross-departmental coordination, leadership, mentoring
- - Technical Skills: Water quality testing, mechanical systems operation, documentation
Certification
- - American Hotel & Lodging Association Certified Guest Service Certificate
- - CSEC Subjects: English A, Biology, Agricultural Science, Information Technology
- - City and Guilds Certificate in Mathematics
- - Certified First Aid Adult Infant & Child Cardiopulmonary Resuscitation (CPR)
References
Dnecia, Scott, Supervisor, Frontoffice.jamaica@palldiumhotelgroup.com, (876) 619-0000, Grand Palladium Jamaica Resort & Spa
Timeline
Waterpark & Ride Operations Associate | Guest Services Representative
Lake Quassapaug Amusement Park
06.2025 - 07.2025
Stocking Associate
Walmart Store
05.2024 - 09.2024
Guest Services Associate
Grand Palladium Jamaica Resort & Spa
06.2023 - 08.2023
Events Coordinator
Golf View Hotel
07.2022 - 08.2022
Hospitality and Tourism Management Program
Knox Community College
High School Diploma -
Bellefield High