Cybersecurity and History
TAFFAR SMELLIE
Ebony Park, Tollgate P.O., Clarendon, Jamaica W.I.
Summary
Dynamic and adaptable Building Incident Dispatcher with a proven track record at Vikings Communications Group. Excelled in dispatch coordination and problem-solving, enhancing response efficiency by 30%. Skilled in database management and customer relations, fostered strong stakeholder partnerships and trained a competent team, demonstrating exceptional multitasking and adaptability.
Overview
11
11
years of professional experience
Work History
Building Incident Dispatcher
Vikings Communications Group
06.2023 - Current
- Monitor radio frequencies vigilantly and swiftly respond to Critical Incidents (Building Fires, Building Collapses, Indoor Flooding, Outdoor Flooding with threat to buildings, etc.). ), ensuring prompt and effective resolution.
- Manage PulsePoint platform data with precision, resolving discrepancies to ensure accurate, real-time information.
- Input structure-related incidents into CAD software, maintaining detailed records for future analysis and reporting.
- Enhanced situation awareness through active social media monitoring (Twitter) and audio file reviews.
- Collaborated with stakeholders, including insurance companies and building departments, to facilitate well-coordinated responses to emergencies.
- Maintained updated and detailed records of calls in electronic database.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Shopkeeper
Smellie Community Shop
01.2014 - Current
- Maintained financial records and processed sales transactions accurately.
- Managed inventory levels, vendor orders, and ensured timely payments.
- Developed a loyal customer base through exceptional service and personalized recommendations.
- Implemented marketing strategies that increased customer traffic and revenue.
- Resolved customer complaints professionally, maintaining a positive store reputation.
- Updated store layout to improve the shopping experience.
- Ensured compliance with safety regulations and company policies.
- Increased sales through effective inventory management and appealing displays.
- Handled daily cash reports and ensured financial integrity.
- Built strong relationships with vendors and customers through clear communication.
Building Incident Dispatcher
Happy Customer
07.2021 - 06.2023
- Similar duties as Vikings Communication Group, with a focus on radio and Social Media (Twitter) monitoring, PulsePoint, CAD software, and incident documentation.
- Engaged in comprehensive information documentation, dissemination, and real-time incident reporting to relevant stakeholders.
Polling Clerk
Electoral Office of Jamaica (EOJ)
08.2020 - 09.2020
- Ensuring Readiness: Prepare the polling station by organizing all essential materials and equipment well in advance of voting.
- Checking In Voters: Diligently verify voters' eligibility by cross-referencing identification details and distributing appropriate ballots efficiently.
- Assisting Voters: Guide voters proactively, simplifying the voting process and swiftly resolving any challenges to ensure a positive experience.
- Maintaining Order: Skillfully manage queues and promptly address disruptions to foster a calm and orderly atmosphere within the polling station.
- Record Keeping: Maintain detailed records of voter counts, and promptly document any issues or irregularities throughout the voting process.
- Closing Procedures: Facilitate the orderly closing of the polling station at the end of voting hours, securing all ballots and equipment methodically.
- Reporting: Compile and submit comprehensive reports and documentation to election officials promptly, accurately reflecting the day's proceedings.
- Compliance: Demonstrate a commitment to electoral laws and regulations, maintaining impartiality and neutrality throughout the process.
- Counting Votes: Actively participate in the precise counting of votes to ensure accurate results are reported.
- Information Dissemination: Provide clear information to voters and adeptly respond to inquiries about the voting process, enhancing understanding and confidence.
Student Assistant at the UWI Mona SCITECH Library
University of the West Indies SCITECH Library
Kingston, Jamaica W.I.
09.2019 - 03.2020
- Customer Service: Welcomed library users with friendly assistance, addressing inquiries, and guiding patrons to resources, while fostering an inclusive atmosphere.
- Circulation Operations: Streamlined check-in and check-out processes to enhance efficiency and ensured secure handling of patrons' belongings.
- Technical Support: Provided expert guidance on library technologies, resolving technical issues swiftly to maximize patron usage.
- Event Coordination: Organized and executed library events, workshops, and presentations, significantly enhancing user engagement and participation.
- Library Maintenance: Maintained tidy study areas and common spaces, enforcing policies to support a focused learning environment.
- Special Collections Management: Collaborated with staff to handle, preserve, and catalog special collections, improving accessibility and resource longevity.
- Service Promotion: Promoted library programs and services through targeted outreach and engaging promotional materials, increasing community involvement.
- Team Collaboration: Worked closely with library staff to enhance operational efficiency and participated in initiatives fostering a cooperative work environment.
Education
Bachelor of Science - Biotechnology
University of The West Indies
Mona, Kingston 7 Jamaica, W.I. 05.2001 -
Associate of Applied Science - Natural Sciences
Denbigh High School Sixth Form
9 Jackson Street, May Pen, Clarendon, Jamaica W.I. 05.2001 -
Associate of Applied Science - Natural Sciences
Denbigh High School Sixth Form
9 Jackson Street, May Pen, Clarendon, Jamaica W.I. 05.2001 -
High School Diploma -
Manchester Institute of Learning
31/2 Caledonia Road, Manchester, Jamaica W.I. 05.2001 -
High School Diploma -
Manchester High School
4 Perth Road, Manchester, Jamaica W.I. 05.2001 -
Skills
Dispatch Coordination
Data Entry
Customer Relations
Work Order Management
Multitasking
Problem-Solving
Adaptability
Database Management
Incident Reporting
Affiliations
- Mrs. Marcia Henry J.P., May Pen Mrs. Marcia Henry J.P.
Administration Assistant
Sha-Gore Aggregates
30 Manchester Avenue, May Pen.
Clarendon.
Jamaica W.I.
876-399-5696
- Mr. Kemar Senior CEO, Greater Portmore
Vikings Communications Group
10 Mcpherson Drive
Old Breaton
Greater Portmore
St.Catherine
Jamaica W.I.
Tel: 876-421-2699
- Mr. Omar Francis , Clarendon
Psychiatric Nursing Aide
South Regional Health Authority
May Pen General Hospital
Muirhead Avenue, Denbigh
May Pen
Jamaica W.I.
Tel: 876-381-7543
- Cassandra Lewin, May Pen
Health Records Clerk
May Pen General Hospital
Muirhead Avenue, Denbigh
May Pen
Jamaica W.I.
Tel: 876-339-6080
Additional Information
Voluntary Service
Denbigh High School Sixth Form Association
Voluntary Event
March 2018
- Enhanced playground aesthetics at Smart Start Institute - Day Care and Pre-School through creative painting and landscaping.
UWI 5K Walk/Run for De-Registered Students
November 2018
- Fundraised and raised awareness for UWI students unjustly de-registered from their courses.
5K Walk/Run for Cure: Cancer Awareness
October 2019
- Led efforts to raise awareness for breast cancer in a community campaign.
UWI Mona Chancellor Uplifting Brothers Society
October 2018 — March 2021
- Organized food drives benefiting multiple Boys Homes, providing essential support to vulnerable communities.
Manchester High School Cadet Unit
Lance Corporal
September 2010 — July 2015
- Facilitated training sessions for new recruits, instilling core values and discipline.
Camera Club, Manchester High School
October 2013 — July 2015
- Developed photography skills, exploring the elements of effective image composition.
Denbigh High School Environmental Club
September 2017 — July 2018
- Advocated for sustainability practices and raised awareness of environmental issues within the school community.
Chancellor Hall Choir
October 2019 — April 2020
- Competed in musical competitions, showcasing talent and teamwork.
UWI GUILD Public Relations Officer Sub-committee
September 2020 — May 2021
- Enhanced the university’s online presence and ensured effective communication of campus events to engage the student body.
UWI GUILD Cultural and Entertainment Affairs Chairman Sub-committee
September 2020 — May 2021
- Planned and organized diverse cultural events, promoting inclusivity and community participation.
Director of Block Affairs and Culinary, Chancellor Hall, UWI Mona
September 2019 — June 2020
- Oversaw daily dormitory operations, managed budgets, and organized events to enhance student life.
Mentor, Denbigh High Mentorship Club
September 2017 — May 2018
- Provided academic and personal guidance to fellow students, fostering goal-setting and problem-solving skills.
Acting Prefect, Denbigh High School
September 2016 — June 2018
- Promoted a positive school environment and supported academic excellence among peers.
Interests
Reading, Gaming, Volunteering
- Reading- I’ve gradually developed an increasing passion for reading. I enjoy diving into various genres, from fiction to non-fiction, as it broadens my perspective and inspires my creativity. Whether it’s a thrilling novel or an insightful biography, I find that reading is a great way to escape and learn at the same time.
- Gaming- Gaming is another hobby of mine that I truly enjoy. It’s not just a way to unwind; it also challenges me to think strategically and develop problem-solving skills. I love exploring different game worlds, whether they’re fast-paced shooters or immersive role-playing games. It’s a fun way to connect with friends and enjoy some healthy competition.
- Volunteering- I find volunteering incredibly rewarding. Whether I’m participating in local community events or helping out at schools, I appreciate the opportunity to give back and make a difference. It’s fulfilling to be part of projects that uplift others and promote positive change.
Timeline
Building Incident Dispatcher
Vikings Communications Group
06.2023 - Current
Building Incident Dispatcher
Happy Customer
07.2021 - 06.2023
Polling Clerk
Electoral Office of Jamaica (EOJ)
08.2020 - 09.2020
Student Assistant at the UWI Mona SCITECH Library
University of the West Indies SCITECH Library
09.2019 - 03.2020
Shopkeeper
Smellie Community Shop
01.2014 - Current
Bachelor of Science - Biotechnology
University of The West Indies
05.2001 -
Associate of Applied Science - Natural Sciences
Denbigh High School Sixth Form
05.2001 -
Associate of Applied Science - Natural Sciences
Denbigh High School Sixth Form
05.2001 -
High School Diploma -
Manchester Institute of Learning
05.2001 -
High School Diploma -
Manchester High School
05.2001 -
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