Oshene Bishop
39 Lockhart Ave,Kingston
Summary
Experienced in managing customer interactions to ensure satisfaction and loyalty. Excel in resolving issues swiftly and maintaining positive client relationships. Strong communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Experience Marketing Coordinator
Regions Financial Service
07.2023 - Current
- Assisting with marketing tasks
- Assisting Loan Officers
- Team Leader for staff engagement group
- Data updates in Excel and Word
- Coordinated with internal departments to address customer needs, ensuring timely and effective solutions.
- Participated in cross-functional teams to improve overall customer experience across all touchpoints.
- Managed customer inquiries via phone, email, and in-person, delivering comprehensive support and advice.
- Trained new staff on customer service protocols and company policies to maintain high service standards.
- Coordinated marketing campaigns across digital and print platforms.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Assisted in developing content for websites, blogs, and social media platforms.
- Managed relationships with external vendors to ensure successful completion of projects within budget constraints.
- Delivered administrative support services to improve marketing efforts.
- Worked with creative teams to deliver productive marketing campaigns.
Customer service representative
Support Services Group(Bread Financial)
12.2022 - 04.2023
- Aided clients with Credit card services
- Payment collections for clients
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
Customer Service Representative
Itel Bpo Smart Solutions
10.2020 - 06.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information accurately.
- Provided product information and guidance to customers effectively.
- Handled complaints professionally, ensuring customer satisfaction.
- Utilized CRM software to track customer interactions and follow-ups.
- Engaged with customers via phone, email, and chat support channels.
Administrative Assistant (Summer Internship)
CEMEX Jamaica Limited
06.2018 - 09.2019
- Assisted Logistics Department
- Assisted Procurement Department
- Staff Engagement
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Provided support to human resources, assisting with recruitment processes, payroll and maintaining employee records.
- Managed confidential information with discretion, upholding data protection standards.
- Scheduled and prepared for board meetings, including preparing agendas and taking minutes.
Server (Internship)
Blue Window Restaurant Jamaica Pegasus Hotel
12.2021
- Welcome and Seat guest
- Ensuring all tables have a server and everything is being attended to
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special dietary needs.
- Took accurate food and beverage orders using point-of-sale system.
- Delivered food and drinks promptly to ensure guest satisfaction.
- Maintained cleanliness and organization of dining areas and tables.
- Collaborated with kitchen staff to coordinate timely meal preparation.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Bachelor of Science - Tourism Management
University of Technology
2023
High School Diploma - Business
Vere Technical High
2017
Skills
- Proficient in Preparing and Formatting Documents
- Marketing coordination
- Content creation
- Customer engagement
- Team collaboration
- Attention to detail
- Project planning
- Customer relationship management
- Conflict and complaint resolution
- Emotional Intelligence and People Skills
References
- Raychronne Pitterkin, Teacher, 2 Dayton Avenue, Kingston, Kingston/St. Andrew, 10, 876-809-0051
- Sean Barnswell, Justice of Peace, Savanna District, Hayes P.O, Clarendon, 876-314-0232
Timeline
Customer Experience Marketing Coordinator
Regions Financial Service
07.2023 - Current
Customer service representative
Support Services Group(Bread Financial)
12.2022 - 04.2023
Server (Internship)
Blue Window Restaurant Jamaica Pegasus Hotel
12.2021
Customer Service Representative
Itel Bpo Smart Solutions
10.2020 - 06.2022
Administrative Assistant (Summer Internship)
CEMEX Jamaica Limited
06.2018 - 09.2019
Bachelor of Science - Tourism Management
University of Technology
High School Diploma - Business
Vere Technical High