Summary
Overview
Work History
Education
Skills
Projects
References
Timeline
Generic

Tackice White

Montego Bay

Summary

Experienced in customer interactions, effective communication, and problem-solving. Proven ability to utilize active listening and empathy to address customer concerns. Demonstrates a track record of maintaining a calm and professional demeanor in high-pressure situations, ensuring positive outcomes for both customers and the company.

Overview

7
7
years of professional experience

Work History

Trainer (Lululemon)

IntouchCx
08.2024 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Assistant Event Coordinator

Florida Jerk festival
01.2020 - Current
  • Planned over 3 events with attention to financial and time constraints.
  • Research vendors (catering, decorators, musicians etc.) and choose the best combination of quality and cost.
  • Evaluate event’s success and submit reports.

Lululemon Subject Matter Expert

IntouchCx
05.2024 - 08.2024
  • Promoted a positive work atmosphere by regularly recognizing top performers'' outstanding achievements within the department.
  • Devised strategies to maintain consistent service standards during high-volume periods or staffing shortages without compromising quality or efficiency levels.
  • Managed and exceeded performance metrics by consistently monitoring progress against set targets, identifying areas of opportunity, and implementing action plans to address gaps.
  • Developed and implemented training programs to increase team knowledge and performance in handling customer inquiries.

Lululemon Guest Educator

Intouchcx
11.2023 - 05.2024


  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.


Server

Pleasant Valley Country Club
08.2022 - 08.2023
  • Preparing the dining area by placing napkins, service plates, and cutlery on tables for banquets and regular restaurant hours.
  • Adhering to sanitation standards to keep their guests safe.
  • Helping guests choose food and beverages offered by the restaurant.

Housekeeping Supervisor

Tides Beach Club
05.2021 - 09.2021
  • Motivate team members and resolve any issues that occur on the job.
  • Train housekeepers on cleaning and maintenance tasks.
  • Participate in large cleaning projects as required.

Sales Associate

Beaches
05.2019 - 09.2019
  • Interacts with customers, offering assistance and responding to queries about products and purchases.
  • Provides recommendations according to customer needs or preferences.
  • Introduces promotions and new products to customers.

Front Desk

Seacrest Beach
05.2018 - 09.2018
  • Manage online, phone and in-person room reservations.
  • Welcome guests, check them in, distribute room keys and explain the hotel’s amenities.
  • Take payment from customers.

Education

Bachelor of Science - Hospitality And Tourism Management

Knox Community College
Jamaica
05-2021

Associate of Science - Travel And Tourism Management

Knox Community College
Jamaica
05-2019

High School Diploma -

Edwin Allen High School
Jamaica
06.2016

Skills

  • Proficient with Microsoft Word, Excel and PowerPoint
  • Time management skills
  • Problem solving skills
  • Excellent customer service skills
  • Communication skills
  • Subject matter expertise
  • Assessment strategies

Projects

Knox College High School – Community Service Program
Assistant Guidance Counselor | September 2018 – June 2020

  • Managed and organized student records and administrative documents.
  • Scheduled meetings with students and their families to support academic and personal development.
  • Liaised with external community organizations to connect families with vital support services.


Bethel United Outreach Program
Vice President & Public Relations Officer | August 2016 – February 2017

  • Directed outreach initiatives to support children in care and elderly individuals living alone.
  • Coordinated the distribution of essential resources such as food, clothing, and academic tutoring.
  • Implemented wellness programs, including bi-weekly home visits and daily meal services, to promote safety and well-being for the elderly.

References

REFERENCE UPON REQUEST

Timeline

Trainer (Lululemon)

IntouchCx
08.2024 - Current

Lululemon Subject Matter Expert

IntouchCx
05.2024 - 08.2024

Lululemon Guest Educator

Intouchcx
11.2023 - 05.2024

Server

Pleasant Valley Country Club
08.2022 - 08.2023

Housekeeping Supervisor

Tides Beach Club
05.2021 - 09.2021

Assistant Event Coordinator

Florida Jerk festival
01.2020 - Current

Sales Associate

Beaches
05.2019 - 09.2019

Front Desk

Seacrest Beach
05.2018 - 09.2018

Bachelor of Science - Hospitality And Tourism Management

Knox Community College

Associate of Science - Travel And Tourism Management

Knox Community College

High School Diploma -

Edwin Allen High School
Tackice White