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Tackesa Williams
Ocho Rios,St Ann
Summary
Dedicated to delivering exceptional customer service in the hospitality industry, the goal is to contribute skills and expertise to ensure an outstanding experience for every guest. With a passion for providing top-notch service, strive to exceed expectations and create a welcoming environment. By leveraging strong communication and problem-solving abilities, committed to achieving excellence in customer satisfaction.
Overview
14
14
years of professional experience
Work History
Sous Chef/Receptionist/Wait Staff Supervisor
LAVENDER MOON VILLAS
09.2022 - 10.2024
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Assisted with menu development and planning.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Enhanced team productivity by implementing efficient scheduling and task delegation practices.
Sale Associate
PAYLESS SHOESOURCE LIMITED
03.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Assisted in developing an e-commerce platform, leading to increased online sales revenue for the company.
Customer Service Representative/Cashier
All In One Phones and Computers
11.2019 - 06.2020
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Sale Associate/Cashier
H&L RAPID TRUE VALUE
08.2017 - 10.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
LIME
07.2010 - 08.2010
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Increased overall company productivity by improving employee skill sets through continuous on-the-job training programs.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Certification - Food Preparation Level III
HEART/NTA Boys Town Vocational Training Center
Kingston, Jamaica11.2017
High School Diploma -
Spanish Town High School
St Catherine07.2010
Skills
- Quality Customer Service
- Personal Chef and Catering
- Data Entry
- Telephone skills
- Organization skills
- Scheduling appointments
- Verbal and written communication
- Goal-Oriented
- Inventory Control
- Microsoft Office
- Adaptability and Flexibility
- Time management abilities
- Reliability
- Problem-solving aptitude
Reference:
Available Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CSC - Certified Sous Chef
- CAP - Certified Administrative Professional
Accomplishments
- Recognized by customers and [Job Title] for expedient and effective service.
Interests
Investment
Languages
English
Advanced (C1)
Work Preference
Work Type
Full TimePart TimeGig WorkWork Location
RemoteImportant To Me
Healthcare benefitsWork from home optionFlexible work hoursCareer advancementWork-life balancePaid time offTeam Building / Company RetreatsPersonal development programsCompany Culture4-day work weekPaid sick leaveStock Options / Equity / Profit Sharing401k matchQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Affiliations
- Amazon
Software
Microsoft Office
Timeline
Sous Chef/Receptionist/Wait Staff Supervisor
LAVENDER MOON VILLAS
09.2022 - 10.2024
Sale Associate
PAYLESS SHOESOURCE LIMITED
03.2021 - 01.2022
Customer Service Representative/Cashier
All In One Phones and Computers
11.2019 - 06.2020
Sale Associate/Cashier
H&L RAPID TRUE VALUE
08.2017 - 10.2019
Customer Service Representative
LIME
07.2010 - 08.2010
Certification - Food Preparation Level III
HEART/NTA Boys Town Vocational Training Center
High School Diploma -
Spanish Town High School
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