Tabotha Henry
Balmoral Drive, Tower Isle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2025
2025
years of professional experience
Work History
Security Officer
Port Security Corps
04.2024 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Front desk agent/ receptionist
Caribic House Hotel
07.2023 - 10.2023
- Accepting Calls, Greet and Assist Guests, Processing Reservations and Payments
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
Cashier
Reno Bar and Gaming Lounge
11.2022 - 07.2023
- Greeting customers, Handling cash transactions, Issue receipts, Resolve customer complaints, Maintain a clean and tidy checkout area, Keep reports of cash and credit transactions, Pleasantly deal with customers to ensure satisfaction
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Teller
Beryllium
10.2021 - 01.2022
- Ensured no cash was left behind from the previous shift, Collected deposits to be processed, Processed deposits, Packaged, sealed and labelled documents/items, Ensured Cash, Custody & Security Procedures are followed at all times
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Removed mutilated currency from circulation.
- Counted and packaged currency and coins.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Security Contractor
Marksman Ltd.
02.2018 - 10.2021
- Stepped in to gain control of situations before conflicts arose or caused damage to people or property, Assessed geography or locations, Ensured all members of the force were briefed before an operation, Secured the premises before the client arrived and ensured no one entered the rooms or areas without authorization, Looked for things that were out of the ordinary and took proactive measures
Cashier
Mother's Enterprise Ltd.
08.2016 - 02.2018
- Ensured there was a friendly and efficient check out experience for customers, Served as primary customer service provider, Greeted customers, Accepted payments
Assistant Cook
Sandals Grande Ocho Rios
- 01.2011
- Set up and stocked food items and other necessary supplies, Prepared food items, Cooked food items, Maintained cleanliness and complied with food sanitation requirements
Sales Clerk
Vintage Retailer
- 01.2010
- Answered or made contact with customers, Responded efficiently and accurately to questions, Understood and strove to meet customers expectations, Adhered to all company policies and procedures
Education
Certified Customer Service -
Heart TRUST NTA
05.2021
Certified Security Guard -
Micad Ltd
06.2017
High School Diploma -
Ocho Rios High
07.2010
Skills
- Communication
- Interpersonal
- Problem Solving
- Punctuality
- Critical Thinking
- Teamwork and collaboration
- Adaptability
- Work ethic
- Microsoft Office Proficiency
Languages
English
References
Available upon request to maintain a safe environment. Watched surveillance cameras and patrolled parking lots.
Timeline
Security Officer
Port Security Corps
04.2024 - Current
Front desk agent/ receptionist
Caribic House Hotel
07.2023 - 10.2023
Cashier
Reno Bar and Gaming Lounge
11.2022 - 07.2023
Teller
Beryllium
10.2021 - 01.2022
Security Contractor
Marksman Ltd.
02.2018 - 10.2021
Cashier
Mother's Enterprise Ltd.
08.2016 - 02.2018
Certified Customer Service -
Heart TRUST NTA
Certified Security Guard -
Micad Ltd
High School Diploma -
Ocho Rios High
Assistant Cook
Sandals Grande Ocho Rios
- 01.2011
Sales Clerk
Vintage Retailer
- 01.2010
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