Sylvia Robinson Brown

• File and retrieve documents, records, and reports.
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
• Provide clerical support to other departments.
• Attend meetings to record minutes.
• Used advanced software to prepare documents, reports and presentations.
• Update spreadsheets and databases to track, analyze and report on performance and sales data.
• Take notes and dictation at meetings.
• Upheld strict timetables by maintaining accurate, balanced calendars.

• Volunteered with groups and organizations to help make measurable differences for program recipients.
• Used strong interpersonal communication skills to convey information to others.
• Helped organize and manage events and projects.
• Planned and delivered numerous activities and special events.
• Engaged in community outreach to support program mission.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Met with other volunteers and program leaders to discuss new services.
• Supported engaging and fun events by helping with organization and planning.
• Encouraged donations with community fundraising events and campaigns.
• Assisted with special events and programs.
• Helped program leaders with administrative support duties.
• Maintained clean facilities to better serve program needs.
• Helped program leadership with planning and fundraising responsibilities.
• Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
• Spoke with community organizations to further drive outreach efforts and highlight program successes.
• Organized event schedules and implemented reminder systems.
• Greeted visitors and answered questions about program, requirements and opportunities.
• Responded to questions from customers and community members.

• Prepared and assisted eligible South Carolinians with disabilities to achieve and maintain competitive employment by coordinating services to include vocational counseling and guidance, job placement, and case management.
• Counseled and advised students and youth with various physical mental disabilities toward a vocational goal through Individualized Plans for Employment (IPE) and consideration of the consumers’ interest, abilities and needs.
• Communicated effectively to establish and maintain effective working relationships with consumers, vendors, employers, the medical community, and coworkers.
• Applied principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Performed other related duties as required or assigned.

• Performed necessary corrective measures to ensure database is up to date, identified incorrect tuition and billing errors to ensure proper financial aid, residency, and Veterans Assistance tallies for tuition rebilling.
• Reviewed and processed all incoming transient letters and cross registration forms while maintaining communicating with TTC.
• Division and Academics and external institutions.
• Produce and process all outgoing transient letters as requested by academic deans.
• Acted as a liaison between the Office of High School Programs and local Dual Credit participating High Schools for registration and grade reporting.
• Performed, interpreted, and managed a variety of registration and grading related reports.
• Maintained academic records, documents and spreadsheets using document imaging software.

• Provided excellent customer service the public, perspective, and enrolled students by answering questions and concerns pertaining to financial aid.
• Consulted students on their financial aid accounts in terms of FA awards, outstanding requirements, balances, account holds, payment plan options, refunds, and other related account issues.
• Advised students on the effects of their financial aid pertaining to Drop/Adds, Withdrawals, and schedule adjustments.
• Preformed account research on student’s accounts and resolved problematic account issues.
• Provided training to student workers and other full-time staff on Ellucian and Doc e Scan/Softdocs software.
• Communicated with students by phone and email to make students aware of missing required documents needed for awarding purposes.

• Provided customer support to internal and external customers during annual open enrollment for insurance benefits.
• Provided benefits administration services which included the determination of eligibility, explanation of available coverage, processing of enrollments/terminations and the resolution of claim issues.
• Acted as a primary point of contact responding to questions related to online enrollment and enrollment of applications and resolved customer requests as needed.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.

• Used POS system to process sales, returns, online orders and gift card activations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Answered questions about store policies and addressed customer concerns.
• Greeted customers and helped with product questions, selections and purchases.
• Recommended merchandise based on individual needs and requirements.
• Advised customers on product utilization and care of merchandise.
• Explained the use and advantage of merchandise to customers.
• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery date.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Increased sales and customer satisfaction through personalized servicing.
• Supported efficient and timely replenishment of sales floor merchandise.

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
• Presented product concepts and offerings to meet client specifications and preferences.
• Attended networking events to build relationships and identify sales opportunities.
• Communicated between internal and external stakeholders, clients and vendors.
• Distributed marketing materials to existing and prospective clients to promote products and services.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Established team priorities, maintained schedules and monitored performance.
• Developed detailed plans based on broad guidance and direction.
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Encouraged departmental employees to present positive, exemplary image to customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.

• Coordinated activities involved with procuring goods and services, such as raw materials, equipment, tools, parts, supplies, and advertising for organizations.
• Created requisitions for various projects.
• Conferred with vendors to obtain product or service information, such as price, availability, and delivery schedule.
• Selected products for purchase by testing, observing, or examining items.
• Determined method of procurement, such as direct purchase or bid.
• Prepared bid requests and purchase orders.
• Reviewed bid proposals and negotiates contracts within budgetary limitations and scope of authority.
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• Maintained complete documentation and records of all purchasing activities.

• Served multiple organizational requirements to include scheduling, tracking project plans and schedules.
• Created PowerPoint presentations for various projects.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Provided logistical support.
• Drafted and updated weekly/monthly financial and technical reports for ongoing projects.
• Participated in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals.

• Described procedures, requirements and benefits to clients and interested parties.
• Interviewed applicants for services and supported application completion as necessary.
• Kept and established comprehensive case files to support proper documentation and record retention.
• Assessed barriers, strengths and needs of each family and worked quickly to remediate.
• Processed applications and followed strict procedures to keep sensitive data confidential.
• Answered high volume of calls and provided assistance through effective listening and question response skills.
• Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
• Participated in trainings and seminars to improve skills set and knowledge.
• Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.

United States Army Reserves/ 371st Chemical Company, Greenwood, SC August 1990 -August 1998

Chemical Operations Specialist

Highest Rank - E-3(Honorable Discharge)

Region II NGB Non-Commissioned Officers Academy

United States Army Reserves- Ft. Jackson, SC. June 1992

United States Army Chemical School-Ft. McClellan, AL January 1991 - June 1991

• Worked flexible hours across night, weekend and holiday shifts.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Conducted research, gathered information from multiple sources and presented results.
• Conducted nuclear, biological and chemical reconnaissance.
• Scheduled and performed equipment maintenance.
• Followed all waste handling guidelines to minimize waste generation.