Swady-Ann STEADMAN-ERSKINE

• Achieved 30% increase in sales revenue, consistently meeting all revenue targets.
• Converted prospective customers into active clients through tailored engagement strategies that increased customer retention.
• Selected products aligned with customer needs and emphasized key features to drive sales.
• Collaborated with team to share selling responsibilities and adjust strategies in response to changing customer demands.
• Resolved customer complaints by investigating issues and implementing effective solutions that enhanced customer satisfaction.
• Sold products from assigned brands, adhering to individual sales targets for performance optimization.

• Grew customer base by building and maintaining strong relationships.
• Identified sales growth opportunities to consistently meet targets.
• Recruited and trained new hires for sales team to improve overall team effectiveness.
• Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
• Resolved issues promptly for sales team, ensuring smooth operations during crises.
• Presented accomplishments and strategies at monthly managers' meetings to align goals.
• Collaborated with marketing department to execute various marketing programs.
• Coordinated promotional events to increase brand visibility and customer engagement.
• Reported weekly on missed stops, returns, and unsold goods for operational insights.
• Ensured timely delivery of fresh products to maintain inventory quality.

I resigned this position because i wanted more. It became too demanding with limited resources and i was unable to meet my monthly expenses.

• Executed cross-selling and up-selling strategies for loan and savings products.
• Processed loan applications, ensuring comprehensive documentation for approvals.
• Performed teller duties, including cash deposits, withdrawals, cheque issuance, and account reconciliation.
• Conducted member interviews to accurately identify and fulfill needs.
• Recruited new members to enhance branch growth.
• Prepared monthly reports detailing product sales and target achievements.
• Managed monthly payroll bursar deductions with precision.
• Served as sole collector of funds at Montego Bay branch office.

I resigned this position because after ten years at the same place in the same position, i wanted to try something different that would offer greater salary.