Suzette Mckenzie

• Taught Grade 7 students for eight months (6) the importance of a Library and How to properly use the internet when doing researching for assignments/ projects.
• Preparing lessons that enhance students' cognitive skills in Information Literacy.
• Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
• Supervised recess, lunch, and daily student intake and dismissal.
• Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
• Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
• Worked with teacher to identify and target opportunities for instructional improvements.

• Filing and assisting with the collection of Community Service Documents of students from grades 9-13 and responding to Community Service queries via emails and face-to-face.
• Answering office telephones and handling queries from parents, students and staff members.
• Assisted teachers, students, and visitors with locating library materials.
• Calculated and checked off students' transcripts.
• Managed collection development to ensure the library''s materials were up-to-date and relevant for students/ staff.
• Coordinated interactive fundraisers for Ardenne High annual Teachers/ Administrative/Ancillary staff trips.
• Assisted and decorated events such as graduations, Jamaica library week, and Christmas pageants.
• Greeted and assisted with the new parent/student transition.
• Handled check-in and check-out process of library books and materials at circulation desk.
• Supervised volunteers or interns during designated tasks, providing guidance and support as needed.
• Collected fees, fines and donations for balanced library finances.
• Assisted students with technology usage, improving overall digital literacy in the community.
• Provided assistance and support to staff in regard to facility maintenance, security, and services.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Substitute classes and handle queries for the Information Literacy Teacher/ Librarian/ Community service Coordinator where needed.
• Volunteer at events that help to raise funds for students and staff welfare

Notable Achievements: I was nominated to represent the Administrative Team and served seven (7) years has a Administrative Board Representative on the School's Board of Governors before stepping down in 2024. I was also nominated in 2024 to book an hotel for our annual Administrative /Ancillary staff trip last October 2024.

• Served Gamers hot or cold beverages
• Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
• Promoted a positive work environment through effective communication and teamwork among colleagues.
• Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
• Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
• Prepared classic, modern, and unique cocktails for each customer.
• Received cash, made change, and issued receipts.
• Built and maintained high level of rapport with regular customers, contributing to loyal customer base.

Notable Achievements: I have had customers returning and requesting my bartending services, including tourists.

• Answering Telephone Calls.
• Data Entry and Data Collection.
• Responding to emails.
• Assist with Video and Photo shoots.
• Prepare job documents for clients.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

• Answering Telephone and assisting customers with completing documents
• Data Entry and Data Collection
• Organizing Files
• Maintaining Office
• Increased customer satisfaction by providing professional and courteous front desk support.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Strengthened office organization by implementing new filing systems and digital record-keeping practices.

• Welcomed customers and helped determine their needs.
• Assisted with accepting reservations and take-out orders.
• Cash closed bills for wait staff and completed closing balance transactions.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Inspected dishes and utensils for cleanliness.