Suzette Hart
Kingston
Summary
Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
1
1
Certification
Work History
Team Leader
- Prime Therapeutics
- Train, guide and supervise a group of clinical Brand Advocates on a daily basis.
Clinical Review Technician
Hinduja Global Solutions
- Improving health outcomes, creating a better member experience and lowering the total cost of care
- Alorica
Production Team Leader
- Help customers who are working on their return with both product/software inquiries
- Troubleshoot and resolve service and shopping related and solve moderately complex, problems that may arise in the course of customer inquiries
- Interact with customers utilizing strong written and verbal skills as well as deep customer empathy
- Cross trained to take both chat and phone channel contacts
- Support, assist, guide and supervise Agents.
Supplements Coordinator
The Gleaner Company (Media) Limited
- Manage and prioritize clients' features
- Coordinate communications, track and follow up on requests made by clients.
Assistant Youthlink Coordinator
The Gleaner Company (Media) Limited
07.2006 - 12.2006
- Supervised team members
- Coordinated content
- Organized meetings
- Loaded with clients and potential clients
- Organized and prioritized various clerical duties, including document filing and data entry
- Fulfilled receptionist duties to include answering phone calls, responding to emails and delivering messages to writers.
Typist
The Gleaner Company
- Communicated with correspondents to record their articles via telephone.
File clerk
Mona High School
- Maintained physical filing system
- Examined, categorized and sorted incoming documents
- Responded to external and internal requests for information
Education
Associate of Arts - Business Administration
Portmore Community College
Kingston07.2025
Skills
- Supplements knowledge, team oversight, administrative oversight, team
- Leadership, meeting planning & supervision
- Team Supervision
- Quality Improvement
- Mentoring
- Coaching
- Client Service
- Technical Support
- Conflict Resolution
- Client Support
- Performance Improvement
- Complex Problem-Solving
- People Management
- Call Center Operations
- Overseeing Daily Activities
- Leading Team Meetings
Certification
Supervisory Management
Timeline
Assistant Youthlink Coordinator
The Gleaner Company (Media) Limited
07.2006 - 12.2006
Team Leader
Clinical Review Technician
Hinduja Global Solutions
Production Team Leader
Supplements Coordinator
The Gleaner Company (Media) Limited
Typist
The Gleaner Company
File clerk
Mona High School
Associate of Arts - Business Administration
Portmore Community College
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