Suzanne Requa Cephas
Glenn Dale,Maryland
Summary
Professional administrative expert, prepared for executive support roles. Skilled in managing complex calendars, organizing high-level meetings, and optimizing office functions. Maintains strong focus on teamwork and achieving results, adapting seamlessly to changing needs. Known for excellent organizational and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Independent Travel Agent
Inteletravel.com
Delray Beach, FL (Remote)
07.2022 - Current
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Increased repeat business by building strong relationships with clients through excellent customer service.
- Provided timely assistance to travelers in need, resolving issues promptly and professionally.
- Supported clients during their trips by being available 24/7 for any questions or concerns they may have encountered.
- Maximized revenue by upselling additional services such as insurance, excursions, and upgrades.
- Planned and coordinate customized travel packages
Managing Director
Bizniz Events
Glenn Dale, MD (Remote)
01.2013 - Current
- Spearheaded fundraising efforts, successfully reaching or exceeding targets for each event.
- Delivered exceptional customer service, forging strong relationships with clients for future collaboration opportunities.
- Established positive working relationships with diverse network of local vendors to provide cost-effective products/services for various events.
- Managed contracts, negotiations, and logistics for seamless events resulting in repeat business by 20%.
- Achieved successful event outcomes by closely monitoring budgets and timelines.
- Cultivated reputation for excellence in local market through consistent delivery of high-quality events tailored to individual client needs.
- Maximized venue potential by creatively utilizing available spaces for optimal guest experiences.
- Demonstrated adaptability by successfully managing multiple projects simultaneously while maintaining attention to detail throughout all stages of planning.
Procurement & Logistics Officer (Contractor)
Project STAR
Kingston, Jamaica
09.2022 - 08.2024
- Evaluated supplier performance on ongoing basis, fostering continuous improvement in quality and service levels.
- Ensured compliance with applicable laws and regulations governing procurement activities, reducing organizational risk exposure.
- Conducted market research to stay abreast of industry trends, informing strategic sourcing decisions.
- Coordinated efforts between internal departments to improve communication throughout entire procurement process.
- Manage procurement strategies, supplier relationships, and inventory
- Coordinate logistics, ensure timely deliveries, and maintain records
- Developed budgets for procurement activities, monitoring expenditures closely to maintain financial targets.
- Negotiated contracts with suppliers, achieving significant cost savings and favorable payment terms.
Project Manager
Private Sector Vaccine Initiative
Kingston, Jamaica
03.2021 - 06.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Led cross-functional teams, ensured project integrity and timely delivery
- Managed budgets, forecasts, and vendor relationships
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Project Lead Manager
Fox Chase Cancer Center
Philadelphia, PA (Remote)
09.2018 - 11.2019
- Enhanced communication, collaboration among team members by organizing regular meetings and brainstorming sessions.
- Successfully managed budgets, allocated resources to maximize productivity and profitability.
- Coordinated international conferences and events
- Developed website content and managed online registration
- Oversaw contract negotiations, safeguarding company interests while maintaining positive client relationships.
- Streamlined event planning processes for improved efficiency and reduced operational costs.
- Coordinated with vendors to provide high-quality services within budget constraints.
- Optimized resource allocation by effectively coordinating staff assignments during various stages of event planning process.
Convention Manager
Jamaica Dental Association
Kingston, Jamaica
04.2014 - 04.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits by 15%.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Oversaw onsite convention team, managed all aspects of event coordination, including registration, logistics, negotiations, and design, maintained accurate records, facilitated pre- and post-convention briefings, promoted events for successful execution, and organized sponsors and exhibitors for fundraising galas.
Director of National Accounts
Resort Meetings Consortium
Bowie, Maryland
01.2007 - 01.2013
- Implemented innovative sales techniques to increase close rates and drive revenue expansion across all accounts.
- Achieved consistent year-over-year growth in revenue generation by leveraging strong industry relationships and identifying new market opportunities.
- Developed key relationships with industry partners, fostering collaboration and generating new business opportunities.
- Negotiated strategic partnerships with major clients, securing long-term contracts and revenue growth.
Education
Associate of Science - Professional Cooking
Baltimore International Culinary College
Baltimore, MD06-1997
Bachelor of Arts - History, Hospitality Management
Howard University
Washington, DC06-1994
Skills
- Time management mastery
- Geographical awareness
- Global travel regulations
- Meticulous attention to detail
- Information confidentiality
- Meeting and Conference planning
- Multitasking Abilities
- Microsoft Office Suite
- Scheduling and calendar management
- Customer relations and communications
- Editing and proofreading
- Accounting skills
Timeline
Procurement & Logistics Officer (Contractor)
Project STAR
09.2022 - 08.2024
Independent Travel Agent
Inteletravel.com
07.2022 - Current
Project Manager
Private Sector Vaccine Initiative
03.2021 - 06.2022
Project Lead Manager
Fox Chase Cancer Center
09.2018 - 11.2019
Convention Manager
Jamaica Dental Association
04.2014 - 04.2019
Managing Director
Bizniz Events
01.2013 - Current
Director of National Accounts
Resort Meetings Consortium
01.2007 - 01.2013
Associate of Science - Professional Cooking
Baltimore International Culinary College
Bachelor of Arts - History, Hospitality Management
Howard University