SUWAYNE SHETTLESWORTH
Montego Bay,Jamaica
Summary
Logistics graduate with theortical and practical experience in the Logistics sector. Proficient in inventory management, shipping and receiving, and ensuring accurate documentation. Skilled in organizing warehouse operations, coordinating with vendors, and supporting efficient stock replenishment. Known for attention to detail, strong organizational skills, and the ability to streamline processes for improved efficiency.
Overview
4
4
years of professional experience
Work History
Customer service Agent
Concentrix
Montego Bay, JM
02.2024 - Current
- Manage customer inquiries efficiently, ensuring timely and accurate resolutions.
- Process reservations and documentation with 98% accuracy.
- Exceed key performance indicators, maintaining high service quality in a fast-paced environment.
Shipping Clerk
Future Shipping Services
Montego Bay, JM
04.2022 - 07.2022
- Managed customer shipment inquiries, ensuring accurate documentation and compliance with maritime regulations.
- Organized and processed shipping documents, such as bills of lading, invoices, orders, and other required documentation, reducing processing time by 15%.
- Assisted with office supply and end-of-shift financial reconciliation.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Sales Agent
Teleperformance
Montego Bay, JM
08.2021 - 11.2021
- Assessed customer needs and provided tailored product recommendations.
- Maintained accurate records of all sales activities in the company's CRM system.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Science - Customs Processes, Freight Forwarding and Immigration
Caribbean Maritime University
Kingston11.2023
CSEC - Mathematics, Principles of Business
Innovation Employment And Training Services
Montego Bay, St. James06.2019
High School Diploma -
St. James High School
Montego Bay, St. James06.2018
Skills
- Inventory Management & Asset Tracking
- Logistics Coordination & Shipping Documentation
- Data Entry & Record-Keeping
- Customer & Supplier Relations
- Compliance with Government Regulations
- Microsoft Office Suite (Excel, Word)
- Bilingual: English (Native), Spanish (Basic)
Affiliations
- Writer, Editorial committee at Caribbean Maritime University
- Secretary and PRO, 4H Club at St. James High School
- Prefect, St. James High School
Languages
- Spanish, Basic
- English, Native speaker
References
Available upon request
Timeline
Customer service Agent
Concentrix
02.2024 - Current
Shipping Clerk
Future Shipping Services
04.2022 - 07.2022
Sales Agent
Teleperformance
08.2021 - 11.2021
Bachelor of Science - Customs Processes, Freight Forwarding and Immigration
Caribbean Maritime University
CSEC - Mathematics, Principles of Business
Innovation Employment And Training Services
High School Diploma -
St. James High School