Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Sutanya Reid
Jamaica
Summary
Overview
19
years of professional experience
Work History
Hedonism 2 Resort
Gift Shop Manager
01.2022 - Current
Job overview
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Hedonism 2 Resort
Storekeeper
05.2020 - 01.2022
Job overview
- Ordered goods from various vendors to maintain store merchandise levels.
- Used Netsuite Software to prepare purchase requisitions for replacement of stock.
- Oversaw warehouse staff by providing instructions and leading daily activities.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Trained, coached and scheduled employees to improve store upkeep and operations.
- Monitored merchandise on shelves and in storage using inventory control system.
- Received product shipments and organized in stockroom storage area.
Hedonism 2 Resort
Engineering Store Clerk
05.2019 - 05.2020
Job overview
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Keep an up-to-date record of items issued to staff members
- Monitor storeroom inventory levels on a monthly basis. Prepare inventory report.
Hedonism 2 Resort
Housekeeping Supervisor
02.2016 - 05.2019
Job overview
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained required records of work hours, budgets and payrolls.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Monitored staff performance and provided feedback to drive productivity.
Hedonism 2 Resort
Housekeeper
03.2012 - 02.2016
Job overview
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Adhered to professional house cleaning checklist.
- Handled requests for extra linens, toiletries and other supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Alliance One
Customer Service Agent
07.2010 - 12.2012
Job overview
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Eservices Group International
Customer Service Representative
01.2005 - 05.2010
Job overview
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
National Asset Recovery Services
Customer Service Representative
01.2004 - 01.2005
Job overview
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge of product and service changes.
Education
AlisonOnline
Certificate from Retail Management
07.2022
University Overview
Florida Atlantic University
Certificate from Hospitality And Tourism Management Certificate
04.2020
University Overview
American Hotel And Lodging Educational Institue
Certificate from Certified Hospitality Supervisor Course
03.2018
University Overview
Heart Trust NTA Jamaica
Diploma from Business Administration Management
06.2016
University Overview
Rusea’s High School
2001
University Overview
Principles of business 2
Social Studies 2
English Language 2
Home Economics Man. 2
Mathematics 3
GCE
Human and Social Biology C
Skills
- Self-motivated with exceptional interpersonal and
- Communication skills
- Able to adapt to constant change and handle multiple
- Priorities at ease
- Skilled in working effectively as a team member or individually with minimum supervision
- Customer Satisfaction
Languages
English
Native language
English
Advanced
C1
Timeline
Gift Shop Manager
Hedonism 2 Resort
01.2022 - Current
Storekeeper
Hedonism 2 Resort
05.2020 - 01.2022
Engineering Store Clerk
Hedonism 2 Resort
05.2019 - 05.2020
Housekeeping Supervisor
Hedonism 2 Resort
02.2016 - 05.2019
Housekeeper
Hedonism 2 Resort
03.2012 - 02.2016
Customer Service Agent
Alliance One
07.2010 - 12.2012
Customer Service Representative
Eservices Group International
01.2005 - 05.2010
Customer Service Representative
National Asset Recovery Services
01.2004 - 01.2005
Alison
Certificate from Retail Management
Florida Atlantic University
Certificate from Hospitality And Tourism Management Certificate
American Hotel And Lodging Educational Institue
Certificate from Certified Hospitality Supervisor Course
Heart Trust NTA
Diploma from Business Administration Management
Rusea’s High School
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