SUSAN RHODEN-SMITH
Lot 1005 Milan Street, Silversun Estate, Spanish Town,Jamaica
Summary
Strategic Talent Management Officer experienced in designing assessment tools and career development initiatives. Developed competency assessments and skills gap analyses that enhance staff performance and foster skills development. Delivered coaching and interview preparation, driving effective career advancement strategies that support organizational growth and talent retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Talent Management Officer
Tax Administration Jamaica
116 East St. Kingston
01.2017 - Current
- Designs and creates Competency Assessment tools
- Conducts competency assessments for functional areas
- Analyzes competency assessment findings and results
- Created targeted development plans for assessed staff to enhance skills and improve job performance
- Collaborates in the preparation of Skill Gap Reports and presentations
- Identified and developed talent for succession planning in critical positions
- Conducts Talent Management Sensitization sessions in collaboration with team members
- Prepares career assessment reports and development plans for potential career cross-trainees.
- Supports staff development through organized career cross-training initiatives.
- Monitors the progress of career-crossing trainees, providing skills development and job enrichment to support career growth.
- Facilitates mock job interviews for shortlisted applicants to enhance interview readiness, achieving an 85% success rate
Manager, Talent Management
Tax Administration Jamaica
116 East Street, Kingston
12.2024 - 01.2025
- Developed and implemented strategies that enhanced team productivity and engagement.
- Provided leadership on work assignments to the TM team.
- Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
- Managed daily unit operations to optimize workflow and meet organizational goals.
- Monitored work assignments for timely completion of tasks.
- Conducted regular meetings with staff to review progress and identify improvement areas.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recommended career cross-training assignments and placements to align talent with organizational needs
- Reviewed and corrected career assessment reports completed by TM officers to ensure accuracy and integrity of the career cross-training program.
- Reviewed and corrected Skills Gap reports completed by the TM team to support targeted development initiatives.
- Reviewed and corrected CRD documents for TM officers to ensure quality and accuracy.
- Updated Career Intervention Matrix to support employee development initiatives
- Provided coaching and guidance to new/junior officers to enhance their skills
- Facilitated team sensitization workshops to raise awareness and understanding of TM initiatives.
- Prepared monthly reports summarizing unit performance metrics
Education
Talent Management
Certified Senior Talent Management Practitioner
Talent Management Institute08-2026
Certificate in Interviewing Techniques for Leaders - Human Resources Management
Make Your Mark Consultants
Kingston, Jamaica09-2025
Certificate in Curriculum Studies, Adult Education Teaching Strategies & Online Facilitation - Adult Education & Training
Mico University College
Marescaux Road, Kingston 5.03-2022
Certificate in Fundamental of Leadership - Leadership And Management
Management Institute For National Development MIND
Old Hope Rd. Kingston01-2022
Certificate in Strategic Human Resource Management - Human Resources Management
Management Institute For National Development MIND
Old Hope Rd. Kingston 6.11-2019
Certificate in Training of Trainers (with practicum) - Human Resources Training
Tax Administration Jamaica
HRD Section, Ocean Blvd, Kingston12-2014
Skills
- Talent Management strategy
- Strategic Human Resource Management
- Organizational Development
- Succession Planning
- Competency Management
- Competency frameworks
- Competency assessment
- Skills gap analysis
- Workforce development
- Leadership Development
- Training & Development
- Training Facilitation
- Development Plans
- Employee Engagement
- Team building
- Coaching & Mentoring
- Leadership Skills
- Problem-solving skills
- Analytical skills
- Conflict Resolution
- Strong Communication and Interpersonal skills
- Presentation skills
- Research skills
- Interviewing techniques
- Performance improvement
- Adaptability
Certification
Certified Senior Talent Management Practitioner (STMP), Talent Management Institute, 2026.
Accomplishments
Bachelor's in Social Work (Hons. BSW), 2010.
Affiliations
Volunteer — The Worship Centre Church of God Women's Planning Committee.
Timeline
Manager, Talent Management
Tax Administration Jamaica
12.2024 - 01.2025
Talent Management Officer
Tax Administration Jamaica
01.2017 - Current
Talent Management
Certified Senior Talent Management Practitioner
Certificate in Interviewing Techniques for Leaders - Human Resources Management
Make Your Mark Consultants
Certificate in Curriculum Studies, Adult Education Teaching Strategies & Online Facilitation - Adult Education & Training
Mico University College
Certificate in Fundamental of Leadership - Leadership And Management
Management Institute For National Development MIND
Certificate in Strategic Human Resource Management - Human Resources Management
Management Institute For National Development MIND
Certificate in Training of Trainers (with practicum) - Human Resources Training
Tax Administration Jamaica