SUNKIA BURKE
Kingston
Summary
Motivated and eager to learn in fast-paced, high-volume environments. Consistently adheres to safety standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Pastry Chef
The Jamaica Pegasus Hotel
10.2022 - 02.2024
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Replenished bakery items in display cases.
- Packaged finished products for sale.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Brand Advocate
Hinduja Global Solutions
07.2021 - 02.2022
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Cross-trained and backed up other customer service new employees.
customer assistant
Payless shoes source
08.2017 - 08.2017
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
production worker
Nutrition Products Limited
filing and scanning
Kiss Baking
Education
Ass. Degree in Meat Seafood & Poultry Fabrication - Food And Nutrition
The Mico University College
05.2021
The Mico university college
01.2021
High School Diploma -
Normal Manley High
07.2017
Normal Manley High
01.2017
Seaview Gardens Primary
01.2012
Seaview Gardens Primary
01.2012
Skills
- Attention to Detail
- Punctual and Dependable
- Strong Work Ethic
- Complaint resolution
- Customer Service
- Multi-line phone talent
- Active Listening
- Problem-solving abilities
Accomplishments
- School Leaving Certificate
- High School Diploma
Summary Of Qualifications
- Mathematics, 3
- English Language, 2
- Food, Nutrition and Health, 2
- Human and Social Biology, 3
- English Literature, 3
- Caribbean History, 3
- City and Guilds English- Merit
- City and Guilds Maths- Distinction
- Cake Baking and Decorating- Level 2
- Occupational Associate Degree
References
Upon Request
Timeline
Pastry Chef
The Jamaica Pegasus Hotel
10.2022 - 02.2024
Brand Advocate
Hinduja Global Solutions
07.2021 - 02.2022
customer assistant
Payless shoes source
08.2017 - 08.2017
production worker
Nutrition Products Limited
filing and scanning
Kiss Baking
Ass. Degree in Meat Seafood & Poultry Fabrication - Food And Nutrition
The Mico University College
The Mico university college
High School Diploma -
Normal Manley High
Normal Manley High
Seaview Gardens Primary
Seaview Gardens Primary
Similar Profiles
Judy WhiteJudy White
Administrative Assistant at University of Technology,JamaicaAdministrative Assistant at University of Technology,Jamaica
KAY-ANNE WALKERKAY-ANNE WALKER
HOUSEKEEPING/OFFICE MANAGER at Seminole Hard Rock Hotel & Casino - Hollywood, FLHOUSEKEEPING/OFFICE MANAGER at Seminole Hard Rock Hotel & Casino - Hollywood, FL
MALEKA MARKLANDMALEKA MARKLAND
FRONT DESK AGENT at AC HOTELFRONT DESK AGENT at AC HOTEL