Sulanna Smith
Byles District, Kitson Town
Summary
Proven professional with a strong background in data accuracy and customer service, honed at Cal's Manufacturing Ltd. Excelled in maintaining confidentiality and managing customer relationships, leading to enhanced data integrity and increased customer loyalty. Skilled in database management and problem-solving, consistently delivering quality results.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
Cal's Manufacturing Ltd
08.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Created and maintained data entry logs to track data entry activities.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Customer Service Representative
Sutherland Global Solutions
11.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Hinduja Global Solutions
01.2020 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Csec Passes - Business Management
St. Catherine High
35 St. John's Rd, Spanish Town06.2011
Skills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- File Management
- Customer Service-Oriented
- Independent worker
- Word Processing
- Office Administration
- Filing and data archiving
- Data Processing
- Maintains confidentiality
- Strong Problem Solver
- Document Scanning
- Professional and mature
- Administrative Support
- Database Management
- Spreadsheet Management
- Proofreading
- Quality Assurance
- Work Prioritization
- Customer Relationship Management
- Bookkeeping
- Database Maintenance
Timeline
Data Entry Clerk
Cal's Manufacturing Ltd
08.2023 - Current
Customer Service Representative
Sutherland Global Solutions
11.2021 - 01.2023
Customer Service Representative
Hinduja Global Solutions
01.2020 - 11.2021
Csec Passes - Business Management
St. Catherine High
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