Summary
Work History
Education
Skills
Timeline
Awards
References
Generic

Sudene Samuels

Lot 405 Navada Road, Bridgeport P.O,

Summary

As collections professional, capable of managing high-volume accounts with focus on achieving positive results. History of implementing effective collection strategies and negotiating payment arrangements. Team player known for adaptability and reliability, with strong communication and negotiation skills.

Work History

Data Collection Agent

Digicel
  • Maintained high volume of calls and met demands of busy and productive group.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used probing techniques to determine debtors' reasons for delinquency.

Data Collection Agent

Ministry of Local Government
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.


Customer Service Agent

Alorica
  • Addressed customer account discrepancies and concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Customer service Agent

IBEX
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Responded to customer requests for products, services, and company information.

Floor Support Agent

Advantage Communications
  • Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
  • Developed comprehensive knowledge of products and services to provide accurate solutions.
  • Enhanced customer satisfaction by effectively addressing and resolving support issues.
  • Promptly responded to inquiries and requests from prospective customers.

Education

High School Diploma -

Jose Marti Technical High School
Twickenham Park, Spanish Town
01.2017

Naggo Head Primary School
Newland Road, Portmore
01.2012

Skills

  • Management: Excellent time managing skills
  • Communication: Excellent interpersonal skills
  • Leadership: Excellent problem-solving skills
  • Payment arrangement
  • Collections processing
  • Repayment plan structuring

Timeline

Data Collection Agent

Digicel

Data Collection Agent

Ministry of Local Government

Customer Service Agent

Alorica

Customer service Agent

IBEX

Floor Support Agent

Advantage Communications

High School Diploma -

Jose Marti Technical High School

Naggo Head Primary School

Awards

Promoted to Floor Support Agent at Advantage where I was working in back office doing email task and calling customers for the clients of the account located in Canada.

References

References available upon request.

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Sudene Samuels