Sudane Jones
Montego Bay
Summary
To be an efficient and hardworking employee, utilizing my skills and abilities to add value to your organization.
Team player, with a strong willingness to learn. Flexible and versatile, with ability to multitask. Hard worker, with a strong sense of responsibility. Able to work well under pressure. People person.
Professional with proven experience supporting high-level executives. Skilled in managing schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in communication, organization, and multitasking.
Overview
9
9
years of professional experience
Work History
Executive Administrative assistant
Sandals Resorts International
09.2022 - Current
- Provided high-level administrative support to the past CEO and now the Managing Director and the Chief Experience officer in a fast-paced corporate environment, maintaining confidentiality and efficiency.
- Managed complex calendars, coordinated travel arrangements, and organized meetings across multiple time zones.
- Prepared presentations, reports, and documents for board meetings and executive reviews, enhancing the executive’s preparedness and visibility.
- Served as a liaison between the executive and internal/external stakeholders, ensuring effective communication and timely responses.
- Led and organized company-wide events and meetings, collaborating with cross-functional teams to facilitate smooth operations.
- Maintained organized filing systems for digital and paper documents, ensuring efficient retrieval and information security.
- Drafted and edited communications on behalf of executives, improving the quality and consistency of internal and external messaging.
Concierge
Sandals Resorts International
11.2018 - 01.2022
- Project Management
- Prepare and Balance lunch orders for all department under SRI.
- Ensure Cleanliness of the lobby area, boardrooms and bathrooms.
- Carry out the correct telephone protocol with answering, transferring and ending a call.
- Welcome guest.
- Assist with providing problem solving to our guest.
- Assist external and internal guest with any queries they may have.
- Prepare cheque requests and invoices.
- Ensure that all packages coming in and out are logged and accounted for in the concierge logbook.
- Recorded and balance the personal calls taken for our monthly Digicel bills for all Co-workers.
- Assist with the planning and execution of events and activities.
- Schedule meetings and ensure the meetings rooms are prepared to the company’s standards.
- Prepare, book and ensure the safe delivery and collection of packages shipped worldwide by various departments.
- Record all airway bills for courier service used.
Delta Agent
Conduent
05.2018 - 09.2018
- Book, cancel and modify customers flight reservations.
- Ensure that customers are well satisfied and expectations are met at the end of the call.
- Build a positive relationship with customers so they remain or become loyalty customers.
Hostess
Usain bolt's Tracks and records
04.2018 - 05.2018
- Ensure the restaurant is up to the agreed standards
- Escort guest to their tables.
- Assign duties and stations to follow team members.
- Ensure the guest expectations are met.
Hostess
Secrets resorts and Spas Jamaica
01.2016 - 01.2017
- Escort guest to their table.
- Ensure the guest expectation are met.
- Ensure that the restaurant is up to hotels standard.
- Take charge of the restaurant in absence of manager.
Education
Level 4 Hospitality Management
HEART TRUST NTA
01.2025
Level 3 Hospitality Management
HEART TRUST NTA
01.2024
Diploma - Hospitality Management
American Institute of Management Science (A.I.M)
01.2018
Skills
- Experienced in using Microsoft Office tools
- Effective written and verbal English proficiency
- Strong interpersonal and telephone communication
- Proficient in task management
- Expense reporting
- Information confidentiality
- Office management
- Customer service
- Meeting planning
- Logistics coordination
- File management
References
Available upon request.
Timeline
Executive Administrative assistant
Sandals Resorts International
09.2022 - Current
Concierge
Sandals Resorts International
11.2018 - 01.2022
Delta Agent
Conduent
05.2018 - 09.2018
Hostess
Usain bolt's Tracks and records
04.2018 - 05.2018
Hostess
Secrets resorts and Spas Jamaica
01.2016 - 01.2017
Level 4 Hospitality Management
HEART TRUST NTA
Level 3 Hospitality Management
HEART TRUST NTA
Diploma - Hospitality Management
American Institute of Management Science (A.I.M)
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