Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Gordon

Mandeville

Summary

Dedicated and detail-oriented professional with over five years of experience in customer service, administrative support, and data entry. Proven ability to manage high-volume workloads while maintaining accuracy, efficiency, and a positive client experience. Adept at handling customer inquiries, managing records, scheduling, and streamlining office procedures to improve productivity. Known for strong communication skills, problem-solving abilities, and a proactive approach to supporting team goals. I thrive in fast-paced environments and consistently deliver exceptional service and administrative precision.

Overview

8
8
years of professional experience

Work History

Virtual Assistant

Freelance
06.2017 - Current
  • Provided comprehensive administrative support to clients, including email management, scheduling, data entry, and customer service.
  • Utilized tools such as Microsoft Office Suite, Google Workspace, and project management platforms like Asana and Trello to streamline operations.
  • Coordinated virtual meetings and webinars using Zoom and Google Meet.
  • Maintained strict confidentiality of sensitive information.


Office Assistant

Manchester High School
10.2024 - Current
  • Provided exceptional customer service and processed transactions using SAGE Accounting.
  • Managed scheduling, purchase orders, vendor communications, meeting prep, procurement.
  • Assisted with student registration and maintained accurate enrollment records.
  • Led inventory team to ensure efficient supply distribution.


Direct Care Worker

Group Home
03.2024 - 08.2024
  • Supported behavioral health clients in daily living activities, including personal care, medication administration, and meal preparation.
  • Keeping abreast of HIPPA rules and regulations.
  • Fostered emotional well-being and independence, maintaining a clean and safe environment through housekeeping and timely transportation.
  • Achieved a 95% client satisfaction rating through compassionate care.
  • Improved medication adherence by implementing a reminder system.


Data Entry

Automotive Financing
01.2023 - 12.2023

Administrative Assistant

Fullerton DeLisser & Co
08.2022 - 12.2022

Customer Service Rep/Sales Rep

Sutherland Global
10.2019 - 07.2022

Education

Associate Degree - Computer Science

Vocational Training & Development Institute

Lvl 2 -

NVQ-J Business Administration

Certificate - Allied Health Care (Patient Care)

Institute of Career Choice
01.2023

Skills

  • HIPPA
  • Customer service
  • Calendar management
  • Data entry
  • Microsoft office
  • Meeting scheduling
  • Team collaboration
  • Verbal and written communication
  • Project management
  • Data confidentiality
  • Administrative support
  • Attention to Detail

Timeline

Office Assistant

Manchester High School
10.2024 - Current

Direct Care Worker

Group Home
03.2024 - 08.2024

Data Entry

Automotive Financing
01.2023 - 12.2023

Administrative Assistant

Fullerton DeLisser & Co
08.2022 - 12.2022

Customer Service Rep/Sales Rep

Sutherland Global
10.2019 - 07.2022

Virtual Assistant

Freelance
06.2017 - Current

Certificate - Allied Health Care (Patient Care)

Institute of Career Choice

Associate Degree - Computer Science

Vocational Training & Development Institute

Lvl 2 -

NVQ-J Business Administration
Steven Gordon