STEPHANE WILLIAMS
Cooling Spring District
Summary
Am an energetic, friendly customer service representative with 5+ years of customer service experience. Extensive knowledge of dealing with customers on a daily basis ensure that they are satisfied and in any situation it’s a win, win for both parties.
Overview
2
2
years of professional experience
Work History
Cambio Trader
Kamal’s Supermarket and Cambio
04.2019
- Exchange foreign currency
- Maintain important documents while filing accordingly via paper or electronically
- Manage large amount of cash
- Interact with customers.
Customer Service Representative
Singer (Jamaica)
06.2018 - 12.2018
- Recommend potential products or service to management by collecting customer information and analysing customer needs
- Keep records of customer interactions, process customer accounts and file documents
- Manage large amounts of incoming calls.
Customer Service Representative
Ministry of Labour and Social Security
10.2017 - 11.2017
- Maintain important documents while filing accordingly via paper or electronically
- Providing general office support and assistance
- Utilized Microsoft Excel
- Interact with Customers.
Duty Clerk (Summer Employment)
Jamaica Constabulary Force (Hope Bay Division)
07.2016 - 08.2016
- Ensure all confidentiality was maintain for all files
- Providing general office support and assistance.
Skills
- Good Communication
- Leaderships
- Good decision making
- Creativity
- Calm Under Pressure
- Problem-Solving
Education And Qualification
- Buff Bay VTC, 2 Lynch Park Avenue, NVQ-J House Keeping Level 2, 2019
- Buff Bay VTC, 2 Lynch Park Avenue, English ( City& guilds ), 2019
- Buff Bay VTC, 2 Lynch Park Avenue, NVQ-J Customer Service Supervisory level 3, 04/2018-12/2018
- Buff Bay VTC, 2 Lynch Park Avenue, NVQ-J Customer Service Level 2, 04/2017-12/2017
- Portland High Evening Institute, Principles of Business, 09/2010-05/2011
- Port Antonio High School, Principles of Accounts, 09/2004-05/2010
- Port Antonio High School, Integrated Science, 09/2004-05/2010
- Port Antonio High School, Electronic Document Preparation Management (EDPM), 09/2004-05/2010
Software Application
- Microsoft Word
- Microsoft Excel
References
- Maxwell Hamilton, Manager, 92 Red Hassell Rd, Port Antonio, (876) 458-8164
- Junior Brown, Sergeant of Police, Port Antonio Police Stations, Port Antonio, (876) 824-6967
Training
City & Guilds, 2018 National Youth service, 2016
Timeline
Cambio Trader
Kamal’s Supermarket and Cambio
04.2019
Customer Service Representative
Singer (Jamaica)
06.2018 - 12.2018
Customer Service Representative
Ministry of Labour and Social Security
10.2017 - 11.2017
Duty Clerk (Summer Employment)
Jamaica Constabulary Force (Hope Bay Division)
07.2016 - 08.2016
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