Steffi-Ann Harvey
Kingston,Jamaica
Summary
Dedicated Customer Service Representative with a strong track record in fostering client relationships and enhancing customer satisfaction. Committed to teamwork and contributing to organizational goals through effective communication and partnership development. Results-driven professional focused on supporting business growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services
Kingston, Jamaica
03.2022 - 03.2026
- Answered customer inquiries via phone, email, and chat.
- Clarified user complaints and provided appropriate solutions to resolve service issues.
- Provided accurate information about services to customers.
- Assisted user in navigating company website or application during support interactions.
- Collaborated with departments to resolve user concerns promptly.
- Documented user interactions to enhance service delivery efficiency. Documented user interactions or transactions, recording details of inquiries and actions taken.
- Facilitated management of incoming and outgoing records to ensure accuracy. for efficient document tracking.
- Maintained database integrity by updating records regularly and accurately.
Education
High School Diploma -
Dinthill Techincal High School
Linstead, St,Catherine07-2015
Skills
- Client management
- Issue resolution
- Service recovery
- Troubleshooting
- Transaction tracking
- Records management
- Database entry
- Financial literacy
- Critical thinking
- Adaptability and flexibility
Timeline
Customer Service Representative
Sutherland Global Services
03.2022 - 03.2026
High School Diploma -
Dinthill Techincal High School