Staffany Thomas
Jamaica
Summary
Proactive Customer Service Representative with expertise in resolving disputes and increasing customer loyalty. Skilled in active listening, critical thinking, and handling high-stress situations effectively. Brings strong communication skills and a proven ability to work both independently and collaboratively, ensuring customer satisfaction and retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Elevation876design
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Housekeeking
Bahia Principe Hotel
07.2018 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
St Monias Collage
Ocho Rio01.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Certificate of Excellence in Hospitality
Timeline
Customer Service Representative
Elevation876design
02.2023 - Current
Housekeeking
Bahia Principe Hotel
07.2018 - 12.2018
High School Diploma -
St Monias Collage
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