Summary
Overview
Work History
Education
Skills
Timeline
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Stacyann Williams

Stacyann Williams

Summary

To work as a dynamic and successful employee in a professional working environment where my skills can give utilized to assist the organization in completing this Mission and objectives and also to improve the general level Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Sutherland Global
11.2018 - Current
  • Worked as a mentor for new hires as a part of the onboarding process
  • Worked with low performers, leading to an overall 20% increase in KPI attainment for the program
  • Maintained customer satisfaction with thinking strategies focused on addressing customers need and resolving concerns
  • Active as the program's Engagement point of contact
  • Maintain high performance in all KPIs for over 4 consecutive months
  • Awarded for top performer for 2 quarters.

Baby Sitter

Dwayne Williams
08.2016 - 09.2018
  • Preparing and keeping surrounding clean and tidy
  • Engage in learning activity

Geriatric Nurse

Audrean Guthrie
08.2014 - 05.2016
  • Maintained client stability by checking Vital Signs and record intake andouttake information
  • Reduce risk of client infection and cross contamination by clearing andsterilizing equipment

Education

Kingston Technical High School

Diploma - Medical Assistant

South East Collage
Mandeville
02.2023

Phlebotomy Technician -

South East Collage
Mandeville
02.2023

Diploma - Practical Nursing

Distinction College
Spanish Town
02.2021

Skills

  • Proficient in Microsoft
  • Strong communication
  • Flexibility
  • Collecting data
  • Keeping record
  • Mentoring
  • Analytical Thinking
  • Planning and Coordination
  • Calm Under Pressure
  • Organizational Skills
  • Active Listening
  • Written Communication
  • Computer Skills

Timeline

Customer Service Representative

Sutherland Global
11.2018 - Current

Baby Sitter

Dwayne Williams
08.2016 - 09.2018

Geriatric Nurse

Audrean Guthrie
08.2014 - 05.2016

Kingston Technical High School

Diploma - Medical Assistant

South East Collage

Phlebotomy Technician -

South East Collage

Diploma - Practical Nursing

Distinction College
Stacyann Williams