STACY HENRY
KINGSTON 9
Summary
Proven Customer Service Representative, excelled at Conduent Call Center by enhancing customer loyalty through empathetic service and effective problem resolution. Skilled in data entry and active listening, significantly improved client retention. Demonstrates critical thinking and computer proficiency, ensuring high-quality customer relations.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent Call Center
01.2020 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Care Representative
Sutherland Global
02.2018 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Education
No Degree - Customer Service
A1 ALLIED INSTITUTE
JAMAICASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Relationship building
- Problem resolution
- Customer relations
Languages
English
Native language
Timeline
Customer Service Representative
Conduent Call Center
01.2020 - 11.2024
Customer Care Representative
Sutherland Global
02.2018 - 12.2019
No Degree - Customer Service
A1 ALLIED INSTITUTE
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