Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Timeline
Generic
STACY-Ann GREEN

STACY-Ann GREEN

Kingston

Summary

As a goal-oriented and self- motivated professional, I bring over seven years of experience in the culinary and customer service sectors to the table. My career is marked by a steadfast commitment to achieving the highest standards of excellence in my field. I am dedicated to delivering exceptional results and continually surpassing expectations.

Overview

20
20
years of professional experience

Work History

Guest Service Agent

Altamont Court Hotel
11.2018 - Current

• Efficiently managed guest check-ins and check-outs, ensuring a seamless experience.

• Resolved guest inquiries promptly, delivering exceptional customer service.

• Coordinated and executed hotel reservations with precision and attention to detail.

Guest Service Agent

SPANISH COURT HOTEL
04.2022 - 05.2024
  • Efficiently managed guest check-ins and check-outs, ensuring a seamless arrival and departure experience
  • Provided prompt and accurate responses to daily guest inquiries, enhancing customer satisfaction
  • Skillfully handled hotel reservation processes, optimizing room occupancy and revenue

Ceo

ACEBIZ CAFE AND RESTAURANT
01.2021 - 01.2022
  • Spearheaded restaurant management and operations, guaranteeing seamless and efficient execution
  • Masterminded culinary preparation, delivering exceptional meal quality and customer satisfaction
  • Addressed and resolved customer inquiries promptly, enhancing client relations and service excellence
  • Implemented rigorous quality management protocols to maintain superior meal standards
  • Drove restaurant profitability through strategic oversight and effective cost-control measures

ALTAMONT COURT HOTEL
11.2018 - 05.2020
  • Efficiently managed guest check-ins and check-outs, ensuring a seamless experience
  • Resolved guest inquiries promptly, delivering exceptional customer service
  • Coordinated and executed hotel reservations with precision and attention to detail

Guest service Agent

ADVENTURELAND IN
05.2017 - 09.2017
  • Ensured rooms are clean Daily
  • Upheld high cleanliness standards
  • Supervise rides at the parks


Store Associate

LATTITUDE 29
05.2015 - 09.2015
  • Assisted customer’s in-store, ensuring a seamless shopping experience
  • Delivered excellent customer service, fostering customer satisfaction and loyalty

Table Hostess

ODYSSEY / ACROPOLIS GAMING
02.2012 - 03.2012
  • Expertly hosted live poker and blackjack games, ensuring an engaging and seamless experience for customers
  • Delivered exceptional customer service, fostering a welcoming and enjoyable atmosphere at the gaming tables

Pantry and Range Cook

CORAL CLIFF HOTEL
09.2006 - 02.2012
  • Expertly crafted a variety of farinaceous, meat & poultry dishes, showcasing culinary versatility
  • Rigorously adhered to HACCP protocols to ensure food safety and quality standards
  • Excelled in preparing customer meals within a high-paced environment, delivering exceptional dining experiences

Pantry and Range Cook

TRYALL HOTEL AND BEACH CLUB
02.2005 - 04.2006
  • Expertly prepared high-quality hotel meals with efficiency and precision, ensuring guest satisfaction and kitchen productivity

Education

Certificate - Commercial Food Preparation

KENIL WORTH HEART ACADEMY

Bachelor of Science - Hospitality, Travel, Entertainment, and Tourism Management, Food and Beverage Management, Guest Service Management

EXCELSIOR COMMUNITY COLLEGE
01.2018

Certificate - professional makeup artistry

HEART BEAUTY COLLEGE
01.2013

Skills

  • STRATEGIC PLANNING
  • TEAM LEADERSHIP
  • MS OFFICE
  • TEAM BUILDING
  • TEAM PLAYER
  • CUSTOMER RELATIONS

Hobbies and Interests

  • COOKING
  • MAKEUP ARTISTRY

Personal Information

Title: GUEST SERVICE AGENT

Timeline

Guest Service Agent

SPANISH COURT HOTEL
04.2022 - 05.2024

Ceo

ACEBIZ CAFE AND RESTAURANT
01.2021 - 01.2022

Guest Service Agent

Altamont Court Hotel
11.2018 - Current

ALTAMONT COURT HOTEL
11.2018 - 05.2020

Guest service Agent

ADVENTURELAND IN
05.2017 - 09.2017

Store Associate

LATTITUDE 29
05.2015 - 09.2015

Table Hostess

ODYSSEY / ACROPOLIS GAMING
02.2012 - 03.2012

Pantry and Range Cook

CORAL CLIFF HOTEL
09.2006 - 02.2012

Pantry and Range Cook

TRYALL HOTEL AND BEACH CLUB
02.2005 - 04.2006

Bachelor of Science - Hospitality, Travel, Entertainment, and Tourism Management, Food and Beverage Management, Guest Service Management

EXCELSIOR COMMUNITY COLLEGE

Certificate - professional makeup artistry

HEART BEAUTY COLLEGE

Certificate - Commercial Food Preparation

KENIL WORTH HEART ACADEMY
STACY-Ann GREEN