STACY-ANN DALEY
Christiana,Manchester
Summary
Experienced service industry professional dedicated to maintaining and improving organizational reputation. Exceptional communication and interpersonal abilities foster strong customer relationships, leading to increased retention rates. Focused on leveraging skills to contribute to organizational success and growth.
Overview
17
17
years of professional experience
Work History
Table Games Dealer
Harrah’s Cherokee Casino and Resort
Cherokee, South Carolina
11.2025 - 01.2026
- Dealt cards and managed game flow for various table games, ensuring smooth operations.
- Provided exceptional customer service, enhancing guest experience during gameplay.
- Monitored player activity and maintained game integrity through adherence to rules and regulations.
- Trained new dealers on game procedures, promoting consistency in gameplay standards.
Food and Beverage Supervisor
Six Flags Over Georgia
Douglasville, GA
05.2025 - 11.2025
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
- Supervised food presentation and plating to enhance visual appeal.
Front Desk Clerk
Holiday Inn and Suites
Ocala, Florida
06.2023 - 10.2023
- Greeted all guests and assisted them with check in and check out.
- Maintained a positive attitude and friendly demeanor.
- Responded to guest questions and requests.
- Answered and forward all calls.
Server
World Equestrian Centre (Yellow Pony Fine Dining)
Ocala, Florida
11.2022 - 05.2023
- Attended to guests upon entrance.
- Presented menus, served and helped guests select food/beverages.
- Took and served orders.
- Answered questions or made recommendations for complementary products.
- Collaborated with other servers and kitchen/bar staff.
- Handle complaints or problems with a positive attitude.
- Hands on experience in cashier duties.
- Issue bills and accept payments.
Supervisor
Six Flags Great America
Gurnee, Illinois
04.2022 - 10.2022
- Scheduled staff and delegated tasks.
- Hired, trained and managed staff.
- Ordered food, alcohol and cleaning supplies.
- Ensured prompt and friendly customer service.
- Maintained quality and service standards.
- Reduced operational costs.
- Increased productivity.
- Managed inventory.
Seafood Processor
Peter Pan Seafoods
King Cove, Alaska
05.2021 - 11.2021
- Butchered live crabs.
- Cleaned fish (scape, cut, gut).
- Prepared fish for canning and freezing.
Seafood Processor
Peter Pan Seafoods
King Cove, Alaska
05.2020 - 11.2020
- Butchered live crabs.
- Cleaned fish (scape, cut, gut).
- Prepared fish for canning and freezing.
Server
Six Flags Great America
Gurnee, Illinois
05.2019 - 01.2020
- Attended to guests upon entrance.
- Presented menus, serving and helping guests select food/beverages.
- Took and served orders.
- Answer questions or make recommendations for complementary products.
- Collaborate with other servers and kitchen/bar staff.
- Handle complaints or problems with a positive attitude.
- Hands on experience in cashier duties
- Issue bills and accept payments
UCS Project Officer & Client Support Officer
Jamaica Money Market Brokers Group Ltd.
Jamaica, West Indies
04.2017 - 07.2018
- Greeting Clients at the front desk.
- Answering, screening and forwarding calls.
- Provide basic and accurate information.
- Process client transactions.
Branch Supervisor
First Union Financial Group
Jamaica, West Indies
04.2010 - 02.2016
- Meet goals and metrics
- Network to improve presence and reputation of branch
- Manage budget and allocate funds properly
- Provide training, coaching and development for staff
Front Desk Clerk
Hills Hospitality Management
Keystone, South Dakota
05.2009 - 09.2009
- Greeted all guests and assist them with check in and check out
- Maintained a positive attitude and friendly demeanor
- Responded to guest questions and requests
- Answered and forward all calls
- Managed guest bookings and reservations
- Assisted with administrative and clerical tasks
Education
Bachelor of Business Administration - Human Resource Management Major and Marketing Minor
University of Technology
Skills
- Customer Service
- Leadership
- Interpersonal and Communication skills
- Motivational Speaker
HOBBIES AND INTERESTS
Human Resource Management, Banking, Marketing, Business Finance and Investment
Timeline
Table Games Dealer
Harrah’s Cherokee Casino and Resort
11.2025 - 01.2026
Food and Beverage Supervisor
Six Flags Over Georgia
05.2025 - 11.2025
Front Desk Clerk
Holiday Inn and Suites
06.2023 - 10.2023
Server
World Equestrian Centre (Yellow Pony Fine Dining)
11.2022 - 05.2023
Supervisor
Six Flags Great America
04.2022 - 10.2022
Seafood Processor
Peter Pan Seafoods
05.2021 - 11.2021
Seafood Processor
Peter Pan Seafoods
05.2020 - 11.2020
Server
Six Flags Great America
05.2019 - 01.2020
UCS Project Officer & Client Support Officer
Jamaica Money Market Brokers Group Ltd.
04.2017 - 07.2018
Branch Supervisor
First Union Financial Group
04.2010 - 02.2016
Front Desk Clerk
Hills Hospitality Management
05.2009 - 09.2009
Bachelor of Business Administration - Human Resource Management Major and Marketing Minor
University of Technology