Stacia Williams

• Initial Claim Intake – Receive first report of loss via phone, or email, to support customers after accidents, fires, weather related issues or theft that occurred.
• Information gathering – Records precise details such as the date, time, location and description of loss. Also, if there were any personal injuries they may have experienced.
• Depending on the type of loss reported, schedule a dispatch for contractors to first investigate, then provide a scope of work that need so be completed for the adjuster to assist.
• Provides communication between customers and internal departments to resolve any issues.
• For irritated customers, we ensure to empathize, reassure, gather details of their concerns to provide documentation for accuracy and to provide a resolution for the smooth day to day service delivery.

• Billing Agent – Manage end to end invoice, take payments, and resolve any payment disputes.

• Sales Agent – All new products are expected to be a sales pitch on each calls to provide alternatives for customers to benefit from.

• Analyzed account performance data to identify growth opportunities and optimize resource allocation, enhancing overall account profitability.

• Monitored compliance with contractual agreements and industry regulations to maintain service quality and minimize risk exposure.

• Collaborated with cross-functional teams to resolve client issues promptly, increasing customer retention and trust.

• Developed strategic plans aligned with client objectives to drive engagement and strengthen long-term partnerships.

• Assisted in resolving complex client inquiries, ensuring accurate information delivery that strengthened customer trust and reduced escalation rates.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Developed strong relationships with customers by providing personalized assistance and support.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

• Maintained a calendar of the Principal's meetings, appointments and events.
• Organized travel plans for the Principal, including booking flights, arranging transportation and accommodations.
• Provided administrative support to the Principal in preparing documents and presentations.
• Greeted visitors and directed them to appropriate staff members or classrooms.
• Managed correspondence from students, parents, faculty and staff on behalf of the Principal.
• Maintained an organized filing system for all documents related to the principal's office.
• Ordered supplies necessary for daily operations within the office of the principal.