Stacey Howell
Old Harbour,St.Catherine
Summary
I am a loyal and trustworthy employee who can work alone or as part of a team.
I am quick to learn, and willing to adapt to any job. I am a competent, loyal, hardworking employee, with the ability to achieve tasks when working alone or as part of a team.
Overview
5
5
years of professional experience
Work History
Security Officer
Ports Security Corps Limited
Kingston, Kingston
10.2024 - Current
- Access Control: Checking identification and verifying authorization for individuals entering restricted areas of the port.
- Passenger and Cargo screening : Inspecting people, baggage, and cargo for contraband using various security methods.
- Patrols and surveillance: Monitoring port areas for suspicious activity and potential security threats.
- Vehicle inspections : Checking vehicles entering and leaving the port for unauthorized items.
Janitor
Jacden Group of Companies
Kingston, Kingston
09.2023 - 12.2023
- Clean windows, walls, ceilings, carpets, and furniture in assigned areas.
- Sweep, mop, and vacuum the floors of all areas.
- Clean and sanitize restrooms, sinks, countertops, and other surfaces.
- Replenish bathroom supplies, such as soap, paper towels, and toilet tissue.
- Empty wastebaskets and trash containers.
- mopped and waxed floors, dusted, deep cleaned bathrooms, and removed trash to keep buildings in a clean and orderly condition.
Counter Clerk/Retail Cashier
Papasan Hardware And Supplies
Old Harbour, Gutters
05.2023 - 07.2023
- Answered phone calls from customers inquiring about store hours or product availability.
- Provided changes, receipts, and other documents as needed.
- Assisted in maintaining the cleanliness of the front-end area, including sweeping floors and wiping down counters regularly.
- Greeted customers, and provided friendly customer service.
- Stocked shelves with new merchandise when shipments arrived in the store.
- Assisted customers with product selection, inquiries, and complaints in a courteous manner.
- Operated the cash register to process customer transactions accurately and efficiently.
Customer Service Representative
Happy Customer
Kingston, Kingston
10.2022 - 12.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service/Inside Sales Representative
Alorica
Kingston, Kingston
09.2019 - 06.2022
- Conducted cold calls to generate new business leads.
- Generated leads through cold calling potential clients.
- Assisted in resolving customer complaints in a prompt manner.
- Cross-sold additional products or services based on customer needs.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Education
High School Diploma -
Jonathon Grant High School
Spanish Town, St.Catherine07-2006
Skills
Communication skills
Time management
Interpersonal skills
Problem-solving skills
Active listening
Transferable skills
Customer Service Skills
Timeline
Security Officer
Ports Security Corps Limited
10.2024 - Current
Janitor
Jacden Group of Companies
09.2023 - 12.2023
Counter Clerk/Retail Cashier
Papasan Hardware And Supplies
05.2023 - 07.2023
Customer Service Representative
Happy Customer
10.2022 - 12.2022
Customer Service/Inside Sales Representative
Alorica
09.2019 - 06.2022
High School Diploma -
Jonathon Grant High School