Soshanna Allen-Shaw
Martha Brae,Falmouth
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
11
11
years of professional experience
Work History
Butler Coordinator
Sandals Resort International
Exuma, Bahamas
09.2022 - 08.2024
- Greeted guests and provided assistance upon their arrival.
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
Massage Therapist
Sandals Royal Caribbean
Montego Bay, St. James
10.2017 - 08.2024
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Developed individualized treatment plans based on client assessments and preferences.
Front Desk Agent
Sandals Carlyle
Montego Bay, St. James
04.2013 - 10.2017
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted with luggage handling for incoming guests.
- Addressed customer needs in a timely manner.
Education
Certificate - Butler Training Programm
The Guild of English Butlers
England01-2020
Level 3 - Massage Therapy
Heart Training College
Jamaica08-2017
Certification - Certified Guest Service Professional
American Hotel & Lodging Education Institue
Orlando Florida07-2017
Associate Degree - Business Administration
Intitute Of Business & Technical Skills
Manchester Jamaica09-2008
Skills
- Oral comprehension
- Departmental support
- Cash Handling
- Oral communication
- First Aid Training
- Schedule setting
- Complaint Handling
- Guest Relations Management
- Professional Appearance
- Flexible Schedule
- Guest Services
- Guest Relations
- Front Desk Operations
Accomplishments
- 2013 Recipient of resort Team Member of the year
- 2013 Departmental Team Member of the Month
- Top revenue Earner Multipie Times
- Most nominated Trip advisor comments for the month
- Money Maker of the year 2024
Skills
- Grear Customer Service
- Multitasking
- Interpersonal Skills
- team Player
Timeline
Butler Coordinator
Sandals Resort International
09.2022 - 08.2024
Massage Therapist
Sandals Royal Caribbean
10.2017 - 08.2024
Front Desk Agent
Sandals Carlyle
04.2013 - 10.2017
Certificate - Butler Training Programm
The Guild of English Butlers
Level 3 - Massage Therapy
Heart Training College
Certification - Certified Guest Service Professional
American Hotel & Lodging Education Institue
Associate Degree - Business Administration
Intitute Of Business & Technical Skills
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