Soshanna Allen
Falmouth
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Guild of Butlers/Coordinator
Sandals Emerald Bay
01.2019 - 12.2024
- Check on guest preference before arrival
- Check in guest upon arrival and check out guest on departure
- Address guest concern and issues in a timely manner
- Book dinner reservations, and all excursions
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Certified Massage Therapist & Esthetician
Sandals Emerald Bay
01.2019 - 12.2024
- Perform therapeutic, Deep Tissues, Hot Stones, Aromatherapy and Swedish Massages to our clients
- Consulting with our guest to determine specific needs and special requests
- Make Home care recommendation to our guest
- Retailing
- Consistently increasing guest satisfaction through skillful service and friendly manner
Certified Massage Therapist
Sandals Royal Caribbean
01.2016 - 12.2019
- Perform therapeutic, Deep Tissues, Hot Stones, Aromatherapy and Swedish Massages to our clients
- Consulting with our guest to determine specific needs and special requests
- Make Home care recommendation to our guest
- Retailing
- Consistently increasing guest satisfaction through skillful service and friendly manner
Weddings Coordinator
Sandals Montego Bay
01.2014 - 12.2016
- Meet couple upon arrival and present them with consultation folder
- Set up consultation meeting
- Show couple location, sample floral, and cake tasting
- Finalize and execute wedding on the day
- Rms Posting
Front Office Agent
Sandals Inn
01.2013 - 12.2014
- Checks guest in while checking to ensure a credit card is received and making sure all information provided is accurate
- Must communicate with all department in regards to guest special request and needs
- Answer telephone in a timely and professional manner
- Communicate with Team members in a professional manner
- Make Dinner reservations for guest
- Handling of guest issue
- Assisting with reservation ensuring guest are assigned to their correct room category
Education
Bachelors degree - Human Resource Management
Heart Trust NTA
Certification - Sales and Marketing
Northern Caribbean University
Bachelors Degree -
Heart Trust NTA
Certification - Esthetician
School of Cosmetology
Certification - Certified Oncologist
Redlane Institute
Level Three Certificate - Anatomy and Physiology Training, Customer Service, Public Speaking
National Training Agency - Heart Trust
10.2016
Associate Degree - Business Management, Management Information Science
Institute of Business
01.2008
Skills
- Excellent Communication Skills
- Customer Service Skills
- Interpersonal Skills
- Relationship Building
- MS Office
- Work Planning and Prioritization
References
Available upon Request
Certification
Guild of Butlers
Learning a new Skills
I am quick learner and i
Travelling and Exploring New Places
Traveling is my hobby because it allows me to explore new cultures, meet diverse people, and gain unique perspectives that enrich my understanding of the world. Each trip is an opportunity for personal growth and learning, whether it’s trying new foods, navigating unfamiliar places, or immersing myself in local traditions
Timeline
Certified Guild of Butlers/Coordinator
Sandals Emerald Bay
01.2019 - 12.2024
Certified Massage Therapist & Esthetician
Sandals Emerald Bay
01.2019 - 12.2024
Certified Massage Therapist
Sandals Royal Caribbean
01.2016 - 12.2019
Weddings Coordinator
Sandals Montego Bay
01.2014 - 12.2016
Front Office Agent
Sandals Inn
01.2013 - 12.2014
Bachelors degree - Human Resource Management
Heart Trust NTA
Certification - Sales and Marketing
Northern Caribbean University
Bachelors Degree -
Heart Trust NTA
Certification - Esthetician
School of Cosmetology
Certification - Certified Oncologist
Redlane Institute
Level Three Certificate - Anatomy and Physiology Training, Customer Service, Public Speaking
National Training Agency - Heart Trust
Associate Degree - Business Management, Management Information Science
Institute of Business
Guild of Butlers
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