Sophia Dawkins
Banker/Business Coaching Specialist
Lot 161 Drax Hall Country Club Ocho Rios St. Ann Jamaica,Not Specified
Summary
Dedicated Banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
8
8
years of post-secondary education
Work History
Business Coaching Specialist/Managing Partner
Business Bliss Consulting
Ocho Rios St. Ann Jamaica, St Ann
01.2022 - Current
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
- Conducted research, gathered information from multiple sources and presented results.
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
SME Relationship Manager/Assistant Manager/Business Development Manager
JMMB Group
Ocho Rios St. Ann Jamaica, St Ann
04.2011 - 12.2021
- Worked with SME's clients and the Bank's SME department to facilitate communication and deliver personalized solutions to customers.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Organized promotional events and interacted with community to increase sales volume..
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Prepared sales presentations for clients showing success and credibility of products.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
Business Banker/Manager's Assistant /Loan Officer
National Commercial Bank Jamaica Limited
St. Ann Bay St. Ann, St. Ann
10.1994 - 03.2011
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Worked with borrowing clients to procure updated financial information on ongoing basis.
- Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
- Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Networked to identify potential new clients and expand geographic territories.
- Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
- Gathered customer information and maintained in CRM database.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Education
Graduate Certificate - Business Administration And Management
Bangor University
London 09.2019 - 11.2021
Bachelor of Science - Management STudies
University of The West Indies
Kingston Jamaica 09.2006 - 07.2010
Diploma - Diploma Management Studies
Jamaica Institute of Management
Kingston Jamaica 01.2001 - 12.2002
Skills
Team leadership and coaching
undefinedReferences
References:
Loretta Gardener- Parry, JMMB Bank, Branch Operations Manager
Lorretta_gardener@jmmb.com
Rev Dr. Loraine Chisholm, Bishop First Assembly of God
lorainec@ymail.com Cell: 876-469-2164
Timeline
Business Coaching Specialist/Managing Partner
Business Bliss Consulting
01.2022 - Current
Graduate Certificate - Business Administration And Management
Bangor University
09.2019 - 11.2021
SME Relationship Manager/Assistant Manager/Business Development Manager
JMMB Group
04.2011 - 12.2021
Bachelor of Science - Management STudies
University of The West Indies
09.2006 - 07.2010
Diploma - Diploma Management Studies
Jamaica Institute of Management
01.2001 - 12.2002
Business Banker/Manager's Assistant /Loan Officer
National Commercial Bank Jamaica Limited
10.1994 - 03.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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