Sonya S. Small
Retreat District
Summary
Highly motivated and polished professional committed to excellence, delivering exceptional service and creating refined, memorable guest experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ibex Global
11.2024 - 12.2025
Delivered high-quality customer support via phone and chat, consistently meeting performance targets and maintaining strong customer satisfaction
Hair Stylist
Self Employed
03.2019 - 02.2023
- Provided personalized hair consultations to assess client needs and preferences.
- Executed a variety of cutting, coloring, and styling techniques to achieve desired looks.
- Maintained cleanliness and organization of workstation to ensure a professional environment.
- Developed strong client relationships through excellent service and follow-up care advice.
Jaynard Carter
Grand Bahia principle
01.2018 - 2018
- Maintained cleanliness and organization in living spaces to ensure a safe environment.
- Collaborated with healthcare professionals to implement care plans effectively.
Education
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Milady’s School of Cosmetic and Essential
01.2020
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St Monica College
01.2016
Skills
- Guest relations & personalized service
- Bartending, fine dining service & beauty therapy
- Excellent communication and interpersonal skills
- Professional grooming and presentation
- Time management and multitasking in fast-paced environments
- Reliability and punctuality
- Confidentiality and discretion
- Hygiene and sanitation standards
- Strong observation and attention to detail
Certification
- Bartending Certification
- Food & Beverage Service Training
- Beauty Therapy Certification
- Nail technician certification
- First Aid & CPR
References
Ms Duncan Hines - ascot high school 876-880-5110
Mr Roddy - Oracabessa st Mary JP 876-375-1754
Timeline
Customer Service Representative
Ibex Global
11.2024 - 12.2025
Hair Stylist
Self Employed
03.2019 - 02.2023
Jaynard Carter
Grand Bahia principle
01.2018 - 2018
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Milady’s School of Cosmetic and Essential
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St Monica College