Sonya Peart
Old Bethany Alexandria Saint Ann,Jamaica
Summary
Customer Service Representative with over 7 years of experience in fast-paced, remote environments. Expertise in guiding clients through sales processes, utilizing CRM tools like Zendesk and Salesforce. Proven track record in enhancing user experience and achieving high customer satisfaction rates. Strong problem-solving abilities and commitment to continuous service improvement.
Overview
6
6
years of professional experience
Work History
Customer Support Representative
Yuzu Support (Barnes & Noble)
San Francisco, Remote
08.2023 - 01.2025
- Responded promptly to customer inquiries and provided solutions via phone.
- Recommended improvements to support flow and response efficiency.
- Maintained a positive tone to mirror brand voice and enhance experience.
Real Estate Cold Caller & Acquisition Coordinator
J4L Real Estate
North Carolina, Remote
03.2022 - 06.2023
- Conducted high-volume outbound lead generation and sales prospecting.
- Entered data into CRM platforms and maintained detailed records.
- Scheduled consultations and guided leads through the early stages of the sales funnel.
Customer Service Representative
Kingston Wharves Limited
Kingston
10.2018 - 04.2021
- Resolved complex inquiries and managed data entry for customer logistics.
- Provided support for wharf charges and coordinated with internal departments.
- Managed multi-channel communication and ensured customer satisfaction.
Education
Bachelor of Science - Logistics and Materials Management
Caribbean Maritime University
Kingston, Jamaica11-2017
High School Diploma -
Holmwood Technical High School & Aabuthnott Gallimore High School
Christiana Manchester 06-2013
Skills
- Consultative sales communication
- Project scoping and assessment
- Customer success and relationship management
- CRM tools: Zendesk, Salesforce, Recurly, Shopify
- Quoting and mapping tools
- Documentation and handoff coordination
- Written communication and tone matching
- Emotional intelligence and empathy
- Remote collaboration tools
Tools And Platforms
- Zendesk
- Salesforce
- Recurly
- Shopify
- Slack
- Google Maps
- Quoting Tools
- Microsoft Office Suite
- CRM Systems
Timeline
Customer Support Representative
Yuzu Support (Barnes & Noble)
08.2023 - 01.2025
Real Estate Cold Caller & Acquisition Coordinator
J4L Real Estate
03.2022 - 06.2023
Customer Service Representative
Kingston Wharves Limited
10.2018 - 04.2021
Bachelor of Science - Logistics and Materials Management
Caribbean Maritime University
High School Diploma -
Holmwood Technical High School & Aabuthnott Gallimore High School
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