Sofia Cameron
Floor Manager
Montego Bay
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Floor Manager
Coral Cliff
St James
04.2022 - Current
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Created employee schedules to align coverage with forecasted demands.
- Developed and generated daily, weekly and monthly service and sales reports with Aloha
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Executed department's promotions, markdowns and pricing to drive sales and meet goals.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed full team schedule to maintain adequate coverage.
- Oversaw supply restocking, area cleaning and products
- Mentored over 60 team members to enhance professional development and accountability in workplace.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Submitted reports to senior management to aid in business decision-making and planning
- Encouraged and motivated team of 60 professionals to deliver superior service in every customer interaction
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Managed full team schedule to maintain adequate coverage
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls
- Oversaw supply restocking, area cleaning and product organisation
- Supervised department recoveries to maintain organised and professional displays for customers
Restaurant Manager
La Cart
Falmouth
05.2017 - 03.2020
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Prepared for and executed new menu implementations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Correctly calculated inventory and ordered appropriate supplies
Principal
Wykeham Academy
Falmouth
09.2012 - 05.2017
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Administered standardized tests to evaluate student performance and progress.
- Supervised afterschool program to promote student growth and maintain safety for all attendees.
- Supported hiring, training and disciplinary action in compliance with legal guidelines and requirements.
- Researched and wrote proposals for educational grants.
- Mentored newly hired educators and provided encouragement and feedback.
- Prepared school budget and submitted to school board with recommendations for hiring, capital expenditures and cost-saving initiatives.
- Instructed small groups of teachers and students.
- Monitored student behavior and enforced discipline policies.
- Verified adherence to state, federal and private funding source requirements across programs and outcomes.
- Facilitated continued education for teaching staff through implementation of quality curriculum training and appropriation of necessary resources.
- Cultivated positive relationships between community members, school students and teachers.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
Education
Associate of Arts - Post Graduate in Journalism
University Of The Arts
London 09.2004 - 09.2005
Bachelor of Science - Psychology Teacher Education
Birkbeck University
London 09.1995 - 09.1998
Diploma - Teacher Education
Harrow College
London 09.1991 - 09.1993
Skills
Customer Relations
Stock management
Performance improvements
POS systems
Employee training
Staff Management
Business administration
Sales and marketing
Negotiation
Budgeting
First Aid/CPR
Proficient Aloha Office Suite
Timeline
Floor Manager
Coral Cliff
04.2022 - Current
Restaurant Manager
La Cart
05.2017 - 03.2020
Principal
Wykeham Academy
09.2012 - 05.2017
Associate of Arts - Post Graduate in Journalism
University Of The Arts
09.2004 - 09.2005
Bachelor of Science - Psychology Teacher Education
Birkbeck University
09.1995 - 09.1998
Diploma - Teacher Education
Harrow College
09.1991 - 09.1993