Summary
Overview
Work History
Education
Skills
Timeline
Generic

SOBRINA RUFUS

Lawrence Tavern

Summary

To Utilize My Skill and Expertise to Aid in Propelling the Organization to Achieve Its Targeted Goals While Positively Contributing To its Growth and Development.

Overview

6
6
years of professional experience

Work History

Customer Success Agent

Alorica
04.2025 - 07.2025
  • Managing large amounts of calls in a timely and effective manner.
  • Identifying customer needs.
  • Problem Solving.
  • Providing the right solutions to customers.
  • Keeping records of all customer conversations on the call center database.
  • Meeting targets in terms of quality of conversations.
  • Refresher training monthly.
  • Meeting and Exceeding Daily Sales Target.

Security Supervisor

Armex Pro Security Services
09.2022 - 02.2024
  • Protect life and property.
  • Access control.
  • Patrol assigned Location.
  • Data Entry.
  • Other special assignments.


Administrative Officer

Armex Pro Security Services
11.2023 - 02.2024
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.

Brand Advocate

Hinduja Global Solutions
11.2022 - 11.2023
  • Managing large amounts of calls in a timely and effective manner.
  • Identifying customer needs.
  • Problem Solving.
  • Providing the right solutions to customers.
  • Keeping records of all customer conversations on the call center database.
  • Meeting targets in terms of quality of conversations.
  • Refresher training monthly.

Security Officer Supervisor

Modern Investigation and Security Company LTD
01.2020 - 09.2022
  • Access control.
  • Protect life and property.
  • Monitor full property access.
  • Patrol assigned facility.
  • Other special assignments.
  • Data Entry.
  • Distribute employee schedules.
  • Act as a liaison between team and administrative staff.
  • Log coverage of all shifts for locations across the fourteen parishes daily.

Education

Practical Nursing -

Distinction College
09.2022

Oberlin High School
07-2017

Skills

  • Creativity and innovation
  • Brand awareness
  • Cross-selling and upselling
  • Pipeline management
  • Client retention strategies
  • Customer education

Timeline

Customer Success Agent

Alorica
04.2025 - 07.2025

Administrative Officer

Armex Pro Security Services
11.2023 - 02.2024

Brand Advocate

Hinduja Global Solutions
11.2022 - 11.2023

Security Supervisor

Armex Pro Security Services
09.2022 - 02.2024

Security Officer Supervisor

Modern Investigation and Security Company LTD
01.2020 - 09.2022

Practical Nursing -

Distinction College

Oberlin High School

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SOBRINA RUFUS