Siobhan Faith Bowens
Providenciales
Summary
I am a highly responsible, hardworking, and dedicated individual seeking to obtain a position in your organization and contribute to its success, by utilizing my strong interpersonal and communication skills to grow professionally and earn experience while seeking to contribute to the company’s overall growth and success.
Overview
8
8
years of professional experience
Work History
Personal Concierge
Blue Star Villa
04.2024
- Organizational Skills: Managing multiple tasks and schedules efficiently
- Prioritizing activities based on importance and deadlines
- Communication Skills: Interacting effectively with clients, vendors, and service providers
- Active listening to understand clients' needs and preferences
- Problem-Solving Skills: Thinking quickly on your feet to address unexpected challenges
- Finding creative solutions to meet clients' unique requests
- Customer Service Skills: Providing exceptional service to ensure client satisfaction
Primary Education
06.2017
Cocktail Server
Rock House TCI
12.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Night Auditor & GSA
Seven Stars Resort
09.2024 - Current
- Checking guest in and out
- Giving amazing customers service and showing professionalism through hotel tours
- Verify and balance all financial transactions from the day
- Prepare daily financial reports, including revenue and occupancy statistics
- Ensure that all payments are processed accurately
- Provide assistance to guests with check-ins and check-outs during the night
- Address any guest inquiries or concerns, ensuring a high level of customer service
- Handle room assignments and manage reservations
- Maintain accurate records of all transactions and reports for auditing purposes
- Document any discrepancies and follow up on unresolved issues
- Ensure that all system data is accurate and up-to-date for the next day’s operations
- Communicate any issues or emergencies to the appropriate personnel
- Manage the cash drawer to see all cash transactions are recorded accurately
Operations Assistant & Villa Management
Been’s Global Ltd, Blue Star Villa & Island Star Development
04.2024 - 12.2024
- Communication skills (with guest, property owners & staff)
- Customer service, ensuring guest satisfaction
- Organizational skills (Managing bookings, reservations and schedules efficiently.)
- Problem-Solving Abilities
- Attention to detail (Ensuring property is well maintained)
- Financial Management
- Flexibility and Adaptability
- Knowledge of Local Regulations
- Team Management
- Technical Proficiency (PowerPoint, Word, Excel)
- Prioritizing tasks effectively to meet deadlines
- Keeping track of tasks, deadlines, and priorities
- Handling new tasks and responsibilities with a positive attitude
- Solved problems timely and effectively, ensuring customer satisfaction.
Office Assistant
Stanbrook Prudhoe
07.2022 - 03.2024
- Filing and Organizing
- Understanding Local laws
- Computer systems
- Prioritized and organized tasks to efficiently accomplish service goals
- Understanding of oral and written directions
- Demonstrating leadership by making improvements to the work processes and helping to train others
- Receptionist
- Handling calls, Logging and Filing
- Cashing cheques and Preparing receipts
- Scanning, printing, and stamping
Cashier
The Pizza Stop
10.2023 - 12.2023
- On hand customer experience
- Handling calls
- Assisting chef
- Handling the register
- Assistant Manager
- Delegating responsibilities
Worker/Cashier/Cook
Crest and Berry
12.2021 - 08.2022
- Working hands on with customers with enthusiasm
- Complete multiple orders within short time frames
- Used tools, ladders, and other equipment to complete assigned tasks efficiently
- Identified inventory shortages and reporting details to supervisor
Assistant
Dubooles
07.2019 - 12.2019
- Designing and coordination
- Free Range Creativity
- Complete Projects and Posters
Cahier and salesperson
Hammer Boxing and Fitness Gym
07.2018 - 10.2018
- Answering of questions regarding fitness equipment to gym patrons and offering information on wellness strategies
- Cleaning
- Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed
- Administration
- Formed and sustained strategic relationships with clients
Education
Primary Education -
Oseta Jolly Primary School
06.2017
High School Diploma -
Maranatha Academy
06.2022
Certification -
Property Management
08.2024
Skills
- Business Development
- Excel
- Multitasking skills
- Project management
- Public Speaking
- Communication & Organization Skills
- Analytical or Problem solving
- Creative skills & Attention to detail
- Time management
- Interpersonal skills
Timeline
Cocktail Server
Rock House TCI
12.2024 - Current
Night Auditor & GSA
Seven Stars Resort
09.2024 - Current
Personal Concierge
Blue Star Villa
04.2024
Operations Assistant & Villa Management
Been’s Global Ltd, Blue Star Villa & Island Star Development
04.2024 - 12.2024
Cashier
The Pizza Stop
10.2023 - 12.2023
Office Assistant
Stanbrook Prudhoe
07.2022 - 03.2024
Worker/Cashier/Cook
Crest and Berry
12.2021 - 08.2022
Assistant
Dubooles
07.2019 - 12.2019
Cahier and salesperson
Hammer Boxing and Fitness Gym
07.2018 - 10.2018
Primary Education
06.2017
Primary Education -
Oseta Jolly Primary School
High School Diploma -
Maranatha Academy
Certification -
Property Management
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