Experienced, reliable and multifaceted professional with 7 years of experience in training and motivating staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Ability to cultivate key client relationships for multiple campaigns in a diverse working environment. Certified in leadership and development hence versed in seamlessly interacting with a diverse workforce. Practical knowledge in interviewing candidates and assisting with the onboarding as well as maintaining employee records. Savvy with Zoom, Webex, Outlook, Google calendar, Microsoft office and Canva. Dedicated to continuously promoting our core values of integrity, excellence, transparency and respect.
Hi, I’m
SIMONE S. SMIKLE
St. Catherine
Summary
Overview
7
years of professional experience
2
Certification
Work History
VXI GLOBAL SOLUTIONS
TEAM MANAGER
08.2019 - 12.2023
Job overview
- Company Overview: VXI Global Solutions is a leading provider of customer experience solutions, specializing in call center services and workforce management
- Conduct deep dives and impromptu audits to identify key improvement areas with call handling
- Identify call handling violation and harmful trends during client interactions
- Work closely with workforce to provide upskilling and performance improvement sessions to ensure partner targets are met
- VXI Global Solutions is a leading provider of customer experience solutions, specializing in call center services and workforce management
VXI GLOBAL SOLUTIONS
Subject Matter Expert
05.2017 - 07.2019
Job overview
- Company Overview: VXI Global Solutions is a leading provider of customer experience solutions, specializing in call center services and workforce management
- Explained general and job-specific procedures and led by example for hands-on training
- Followed training curriculum emphasizing expectations for exceptional performance in each role
- Promoted teamwork, customer focus and commitment to meet performance metrics
- Facilitated self-pace and instructor led training sessions
- VXI Global Solutions is a leading provider of customer experience solutions, specializing in call center services and workforce management
Education
Media Technology InstituteKingston
AD from Digital Communications And Media
08.2016
University Overview
Completed 7 HABITS training Certification & Leadership Academy
Skills
- Team Management
- Auditing
- Call Handling
- Mentoring
- Performance Improvement
- Subject Matter Expertise
- Training
- Teamwork
- Customer Focus
- Performance Metrics
- Facilitation
- Technical Research
- Data Compilation
- Multitasking
- Organization
- Employee Relations
Certification
7 HABITS training Certification & Leadership Academy, 08/16
References
References
Available upon request.Affiliations
Affiliations
I aspire to expand my knowledge and build my experience to enhance my professional expertise and character building
Additional Information
Additional Information
Problem solving skills
Customer relations
Timeline
TEAM MANAGER
VXI GLOBAL SOLUTIONS
08.2019 - 12.2023
Subject Matter Expert
VXI GLOBAL SOLUTIONS
05.2017 - 07.2019
Media Technology Institute
AD from Digital Communications And Media
Overview
1
Leadership training
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