Summary
Overview
Work History
Education
Skills
References
Accomplishments
LEADERSHIP EXPERIENCE
Timeline
Generic

SIMONE PALMER

Mandeville,Manchester

Summary

Detail-oriented and empathetic HR professional with proven success as a Senior Associate / HR Advisor and Assistant. Skilled in onboarding, employee support, email management, and policy guidance. Experienced in improving HR processes, building team relationships, and solving problems efficiently. Seeking to leverage expertise in a dynamic HR role.

Overview

9
9
years of professional experience

Work History

Senior Associate / HR Advisor

Sutherland Global Services
09.2024 - Current
  • - Managed and organized email communications, ensuring timely responses and efficient follow-up
  • - Supported onboarding of new hires, from orientation to documentation
  • - Monitored and tracked employee leave requests; communicated status updates
  • - Guided employees on leave policies and accommodation procedures
  • - Followed up on application statuses and internal job opportunities
  • - Streamlined HR operations by identifying and improving inefficient processes
  • - Managed internal email communication and scheduling tasks for HR team

Customer Service Representative

Sutherland Global Services
09.2022 - 12.2023
  • - Resolved customer issues efficiently, boosting satisfaction scores
  • - Maintained professional communication while assisting with service inquiries

Cashier, Salad Chef

Flamin Wok Catering
02.2022 - 05.2023
  • - Operated cash register to record transactions accurately
  • - Streamlined checkout process for faster service

Cashier

Flamin Wok Catering
01.2020 - 01.2021
  • - Greeted customers and provided prompt assistance
  • - Maintained a balanced cash drawer during shifts

Customer Service & Secretary

Independent Integrated Publishers
07.2017 - 12.2017
  • - Managed phone systems and documents
  • - Maintained memos, invoices, and daily records

Customer Service Representative (Summer Job)

Independent Integrated Publishers
07.2016 - 08.2016
  • - Assisted customers with product and service inquiries

Education

High School - English Language, Principles of Business, Family and Resource Management, Human and Social Biology, Food & Nutrition and Health, Physical Education and Sports, Social Studies

Holmwood Technical High School
Manchester
06.2017

Skills

  • Employee Relations
  • Leave & Accommodation Guidance
  • Onboarding & Orientation
  • Email & Calendar Management
  • HR Policy Support
  • Communication & Teamwork
  • Time Management
  • Clerical Accuracy
  • Problem Solving & Critical Thinking

References

Pauline, Thompson, Practical Nurse, 876-223-6481

Accomplishments

  • Champion Class Reader (2014)
  • Grade 8 Top Achiever (2015)
  • Grade 9 High Achiever (2016)
  • Top Food, Nutrition & Health Student (2016)
  • Grade 10 High Achiever (2017)

LEADERSHIP EXPERIENCE

Student Council (2014 – 2015) Prefect (2016 – 2017)

Timeline

Senior Associate / HR Advisor

Sutherland Global Services
09.2024 - Current

Customer Service Representative

Sutherland Global Services
09.2022 - 12.2023

Cashier, Salad Chef

Flamin Wok Catering
02.2022 - 05.2023

Cashier

Flamin Wok Catering
01.2020 - 01.2021

Customer Service & Secretary

Independent Integrated Publishers
07.2017 - 12.2017

Customer Service Representative (Summer Job)

Independent Integrated Publishers
07.2016 - 08.2016

High School - English Language, Principles of Business, Family and Resource Management, Human and Social Biology, Food & Nutrition and Health, Physical Education and Sports, Social Studies

Holmwood Technical High School

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